Complaint #60
Bovada Casino
Terrible experience while trying to get paid
10 years ago
On Feb. 28 I requested a check withdraw of $1,130.
Fedex made one attempt to deliver the check.
The check was delivered at 9am, and I was not home.
While tracking the package, I noticed the package status was refused by customer.
Therefore, I immediately contacted Fedex, and was informed that "sender requested the package to be destroyed ".
Fedex advised me to contact the sender. So, I contacted bovada. Bovada claimed this issue had to be investigated. After investigating the case, I was told I would have to pay a $40 stop payment fee on a check that was "destroyed " per senders request.
After going back and forth with Bovada, about how I should not be obligated to pay the stop payment fee, I decided to take the $40 stop payment fee as a lost. I just wanted my funds.
After the stop payment fee was applied, the funds were credited back to my account.
I then attempted a second withdrawal method Visa fast funds.
This was the first method I requested. However, a bovada customer service agent told me MC's could not be refunded only visa cards. Which let to the initial check withdrawal request.
On March 14th, I submitted a withdraw of $1,050 via Visa fast funds.
On March 15th, I received an email informing me, my withdraw has been approved and processed.
Today is April 12, I have yet to receive the funds on my MC.
Bovada suggested visa fast funds method takes 7 to 10 business days.
On the 9th business day, I contacted Bovada and they informed me that my funds were safe and had no need to worry.
The representative told me that my wr ithdrawal was apart of a batch of withdrawals that were being delayed.
2 weeks ago I was told that the delay has been taken care of, and players had reported funds were being issued.
As of today, Bovada can not tell me what is going on with the third party sender.
I am given the same response "continue to check your bank", "your withdrawal may be back dated to the original request date".
I have read complaints of members whose VFF had been canceled, abs the funds placed back into the menses Bovada account.
I do not wish to receive a check from Bovada.
I would like the funds credited on to my MC.
On April 8th, I requested Bovada reach out to their withdrawal department.
As of April 12th I am still being read the same script, and have NOT received my funds.
Fedex made one attempt to deliver the check.
The check was delivered at 9am, and I was not home.
While tracking the package, I noticed the package status was refused by customer.
Therefore, I immediately contacted Fedex, and was informed that "sender requested the package to be destroyed ".
Fedex advised me to contact the sender. So, I contacted bovada. Bovada claimed this issue had to be investigated. After investigating the case, I was told I would have to pay a $40 stop payment fee on a check that was "destroyed " per senders request.
After going back and forth with Bovada, about how I should not be obligated to pay the stop payment fee, I decided to take the $40 stop payment fee as a lost. I just wanted my funds.
After the stop payment fee was applied, the funds were credited back to my account.
I then attempted a second withdrawal method Visa fast funds.
This was the first method I requested. However, a bovada customer service agent told me MC's could not be refunded only visa cards. Which let to the initial check withdrawal request.
On March 14th, I submitted a withdraw of $1,050 via Visa fast funds.
On March 15th, I received an email informing me, my withdraw has been approved and processed.
Today is April 12, I have yet to receive the funds on my MC.
Bovada suggested visa fast funds method takes 7 to 10 business days.
On the 9th business day, I contacted Bovada and they informed me that my funds were safe and had no need to worry.
The representative told me that my wr ithdrawal was apart of a batch of withdrawals that were being delayed.
2 weeks ago I was told that the delay has been taken care of, and players had reported funds were being issued.
As of today, Bovada can not tell me what is going on with the third party sender.
I am given the same response "continue to check your bank", "your withdrawal may be back dated to the original request date".
I have read complaints of members whose VFF had been canceled, abs the funds placed back into the menses Bovada account.
I do not wish to receive a check from Bovada.
I would like the funds credited on to my MC.
On April 8th, I requested Bovada reach out to their withdrawal department.
As of April 12th I am still being read the same script, and have NOT received my funds.
Bovada Casino Complaint Stats
Resolved
338 / 515
Avg. Amount
$6,903
Avg. Complaint Duration
10 days
Avg. Response Time
2 days
Bovada Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 211 out of 318 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.
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