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Fortune Clock Casino - Withdrawal problems 800 euros

RESOLVED
Complaint Info
Disputed casino Fortune Clock Casino
Reason Delayed payment
Amount € 800
Posted on January 20, 2021

I'm having big problems with my withdrawal , I'm on my 9th time trying to withdraw my €800 euros , in fairness I've never had a problem before, this time when making my withdrawal I used my normal withdrawal method perfect money, it was approved but still no money, it was then the support team ask me to make another withdrawal through a different payment method, so I did this with ecopayz, again no money, cut a long story short this has went on and on 4 different payment methods, I then had to go and make a Bitcoin account, which for someone who is new to Bitcoin was very hard, I then managed to make the withdrawal through my BTC account and still no money in account, I'm still waiting on the payment team to get back to me, I just can't understand why it's so hard to get money that you've won, especially being a good player and deposit regular

Posted on January 20, 2021

Hello dear player
We are sorry that due to technical reasons related to the payment service providers, we were unable to pay for your withdrawal requests earlier.
18th January we have withdrawn the balance to you BTC wallet. It will take some time before funds are credited to your wallet

Please, stay in touch with us and with the payment department so that we can quickly resolve this situation.

Regards,
FortuneClock team

Posted on January 21, 2021

Dear player
we received new information from our payment department  - the  BTC wallet address  you entered is not valid, please correct it.
Contact our team to clarify your wallet number.

Please, stay in touch with us

Regards,
FortuneClock team

Posted on January 21, 2021

I have sent my BTC address to my manager Emily last night

Posted on January 21, 2021

All sorted now thank you

AskGamblers
Posted on January 21, 2021

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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