What's new

  • What's new
  • Notifications
Search
Search for over 1000 casinos, slots, bonuses

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Fortune Clock Casino - Declining withdrawals

RESOLVED
Complaint Info
Disputed casino Fortune Clock Casino
Reason Delayed payment
Amount € 500
Posted on July 28, 2020

I've been playing this casino for a while making many deposits, I eventually got to withdraw 500 euros, after 2 rejected it eventually got approved,, I then spoke with online chat and they said my card rejected the payment, which is not true as I contacted verified by visa and they said there was no attempt to send money, they were telling me to use another card or set up a perfect money account, which is so much hassle as they need to verify all documents, and keep declining them, I really liked the games on this casino, but I just want my winnings into my bank!

Posted on July 28, 2020

I have got this sorted, only way I got my money was through perfect money account, which charge ridiculous fees, lesson learnt

Posted on July 28, 2020

Dear player!
Thank you for your feedback. We are sorry that you had to wait until we solve the issue with payment methods, but sometimes technical nuances, which we do not influence, can effect on the work of our casino. If for some reason we cannot withdraw to one payment method, we always ask players to add another one. However, we do not refuse to withdraw winnings to players. Thank you for your patience and understanding. We will be glad to see you soon in our casino and hope that luck will be always on your side.

Regards,
FortuneClock casino team

AskGamblers
Posted on July 28, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy