About 3 months ago I opened an account at https://fortuneclock.com/en. I deposited 1100 euros and got another 1000 euros as a bonus. I started playing and after about 1 month I fulfilled all the conditions of the bonus. then I had to have to my account 4135 euros and I asked to make a withdrawal. They asked me for documents to identify the account and I sent them all! They replied that the account was fully identified but when I requested my withdrawal they returned about 1135 which was the initial deposit amount and they withheld about 3000 € from me !!!! I lost 3000 € !! the money is too much !!!!! when I asked them my reason they sent this as an answer '' Dear Georgios
According to our Casino’s Terms & Conditions, Administrative Department of our website is entitled to monitor all transaction and gaming activity at any time and at its own discretion. If upon such review, we reveal signs of dishonest gaming activity and / or abuse of our bonus system, Administrative Department is authorized to reevaluate player's winnings.
As we reviewed your withdrawal request it appeared that your gaming activity was dishonest, this leads to cancelation of received winnings. All funds deposited during your last gaming session remain available on your balance.
Any attempts to gain dishonest advantage are strictly forbidden regardless of the fact whether such methods were listed in our Terms & Conditions or not. Any activity aimed at gaining such an advantage, even if it does not seem like violation for the exact rules' wording, due to the imperfection of current rules and software, will not be tolerated.
We would like to remind you that per section 29.5 of Terms and Conditions, each rate going to bonus wagering should not exceed 20% of the bonus amount. If the rate is 20% or more, such a rate will not count, and the status of the bonus wagering will be reconsidered.
Thank you for understanding.
We are always keen to not just meet, but exceed our players ’expectations. If you happen to have any questions, please feel free to contact our Support Team. Our specialists are always there to assist you.
FortuneClock Casino Payments Team
So I told them to answer me specifically which bets they consider to be dishonest but they did not answer me until today when I send them emails! I am absolutely sure that all my bets were honest but they do not give me proof to support their point of view! it is very dishonest what they did and the money is too much! do something please !!!