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Fortune Clock Casino - Avoiding my payout of €2,000

Complaint Info
Disputed casino Fortune Clock Casino
Reason Declined payment
Amount € 2000
Posted on September 16, 2020

I tried to withdraw €2,000 from my account a over a week ago and the casino had been avoiding paying multiple times.

First they said my account may be “linked to another account”. My account has always been my own an never linked, I wouldn’t know how to link an account and doubt this is even possible.

Then later in the email chain the casino then asked for my ID and banking details. I sent these and was then told they hadn’t received them (twice).

I just want my money, this is surely illegal.

Mr Hallas.

Posted on September 18, 2020

Mr Hallas.
Thank you for your feedback.

Fortune Clock team wants to inform you, on September 16th we have checked the information on your account and withdrawn the balance to your card.
Please check your wallet and confirm receiving the funds.

FortuneClock team

Posted on September 18, 2020

Dear @mhallas26,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Posted on September 18, 2020

This was all resolved.

Thanks to all concerned.

Posted on September 18, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Fortune Clock Casino Complaints

  • 7 of 7 resolved
  • 1 day avg response
  • 3 days avg complaint life
  • 959 USD avg amount

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