Complaint #35 Virtual Casino

Payment unfairly declined

By sidrexeus

9 years ago

I requested a withdrawl on the 14th of February. After dealing with them and giving them the documents they requested. The withdrawl was finally approved the 3rd of March. Now all of a sudden they say my withdrawl has been denied. It does not state anything on their site about their withdrawl policies being such. The agent was rude and disconnected the chat while I was replying..

03/03/2017 07:37 AM Manager Withdrawal Approved! -$100.00
03/03/2017 07:37 AM Manager Withdrawal Requested -$100.00
03/03/2017 07:36 AM NETeller Withdrawal Declined $100.00
02/21/2017 01:50 AM NETeller Withdrawal Requested -$100.00
02/20/2017 03:02 PM NETeller Withdrawal Declined $100.00
02/14/2017 11:09 PM NETeller Withdrawal Requested -$100.00
02/14/2017 10:55 PM Coupon Reversal Withdrawal Approved! -$99.19
02/14/2017 10:55 PM Coupon Reversal Withdrawal Requested -$99.19
02/14/2017 09:50 PM Coupon 'NDVS50' redeemed $50.00
02/14/2017 09:50 PM Coupon 'NDVS50' requested

There is the withdrawl request, as you see it was approved not denied like the agent stated. Thank you for your help, my main wish is to make sure word gets out so that this doesn't happen to other people.

Disputed Casino Virtual Casino

Reason Declined payment

Discussion

AskGamblers

• Support Team

9 years ago

Based on the casino's bonus terms and conditions, players from Sweden are not allowed to claim free chips. AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant licensing authority responsible for Virtual Casino.

Virtual Casino

• Representative

9 years ago

Hi Sidrexeus--

I'm very sorry, but the reason your withdrawal is being denied is because we do not allow players from Sweden to withdraw when the winnings stem from our Welcome Free Chip.

You can see this, here: https://chatwindow.info/terms/countries-group-1.pdf

I apologize for any confusion with this.

Tawni

Virtual Casino Complaint Stats

Resolved 26 / 30

Avg. Amount $2,993

Avg. Complaint Duration 22 days

Avg. Response Time 3 days

Virtual Casino Complaints

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Withdrawal Not Received for months

My username for virtual casino slots is < username removed >

I requested a wire transfer on 25/01/2023 for the amount of $2500.

On 14/04/2023 I requested a further withdrawal also for $2500.

I provided all documentation requested and complied with the terms and conditions.

I would appreciate any help you can give in getting these withdrawals paid, please.

Thank you.

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Payment withheld

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My username is lexibabe
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Pending Withdrawal over one month

I made a withdrawal request on August 28, 2021. The withdrawal amount is $191.20 ( minus $54.00 Bonus money).

According to the chat team withdrawals take 7-10 days for approval. Once approved it takes 7-10 days to receive payment.

Today is October 6th... It's been over one month now and my withdrawal still hasn't been approved. My documents have been verified.

I have contacted chat several times and they escalated it and assured me there would be an update in 3-5 days. I have checked and there are still no updates on the status of my withdrawal.

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Delayed payment of $197

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Withdrawal issue

I've been waiting for a $100 withdrawal since January. They needed additional paperwork which I provided and they sent me and email saying all my paperwork was all received and updated. I've contacted them on a couple of different occasion and I'm told it's been escalated and/or their third party payers are really busy and I'll get it soon. I know it's only $100 but it's the principle. Any assistance would be appreciated. Thank you!