First sorry for my bad English.
I created a account a few hours ago at Expekt. I deposit 100€ by trustly and only played black jack. I won 300€ and try to pay out this 400€.
I set a cool down until 17.11. and send them all my documents for the verification.
A few minutes ago I get two mails in German).
1. mail: they reopened my account (I never asked for this)
2. mail: they Check my account, close the Account and i won’t get my money because of t&c 3.12 (there is no 3.12!)
I didn’t do anything wrong. Could you please help me?
Yours < full name removed >
Attach files: screenshot of the mails and verification documents