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Bovada Casino - Been Double Charged Without My Consent

Complaint Info
Disputed casino Bovada Casino
Reason Double charge/Refund
kcmsr1 United States Message
Posted on January 8, 2015

Today I was reviewing my December 2014 bank statements and realized I was being double- charged. It showed a withdrawl from my account for a bet placed on Dec 24. The last day I made a deposits or placed a bet was Dec 23rd....which already showed a successful withdrawal of the amount from my checking account on that date. I called Bovada, but the want copies of my bank statements...which I am NOT going to provide. It has all my personal financial information in it. They asked me what was the account descriptor name and after I gave it to them, they said it was not theirs. It was didn't belong to Bovada...then either they have some employees double dipping or money is being funneled into a "secret" company account. Has anyone else had a problem with Bovada and double-billing?

Posted on December 29, 2014

Dear @kcmsr1,
Any update considering your complaint? Thank you.

kcmsr1 United States Message
Posted on January 8, 2015

I sent all my bank statements to Bovada on Dec 26. I was told it would take 24-48 hours to resolve this issue. I had to send bank statements several more email and made several phone calls back and forth before Bovada finally contacted me via email and then asked me to call them on Jan 5, 2015 to resolve the issue. I called and spoke to one of their financial advisers.
Even though I explained to the gentlemen that the last deposit I placed was on their site was Dec. 23, 2014 and there were charges on my debit card that I didn't make, from Dec 26 - Dec 31, he advised me that he had received the deposits from my IP address on my computer. Even though I explained to the advisers that my computer may have been compromised...he stated that wasn't his concern. He said he knows the requests came from my PC. The advised also stated that I can go to the police and the bank may reverse the charges, but then threatened me that if Bovada suffered ANY losses and I didn't cover those losses, they would send my account to a third party even though my issue was not resolved, I will no longer use their site to place any bets.

When I made my first complaint, I was told my Bovada account was going to be disabled. That didn't happen until 3 more charges to my debit card had been deducted. I believe someone within Bovada did this....but I feel I have no other re-course except to quite using their site.

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