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BGO Casino - Delaying verification and withdrawal

RESOLVED
alexbr86 Finland
Posted on December 29, 2016

Hello,


Here's the story of my problem:

I've been registered on BGO a time ago, on passed Saturday i've received a promotion to play 50 free spins with all winning capped to 100 GBP.

I've completed wagering on Sunday, deposited with my Neteller account and tried to submit a withdrawal request. The request was declined due to verification issues.

On Monday casino support asked me to send my Passport ID and a proof of address, that I did immediately.
A day passed, on Tuesday they've replied, that the only remaining thing is a payment method proof (screenshot of Neteller account) - which i've sent immediately (see email attached).
Another day passed, and today i'm receiving another email, telling me, that the documents has just been sent to Financial Team to review - but yesterday I was told, that everything is reviewed. What they were doing theese 3 days then?
After that i've told them, that I'm going to leave a complaint here.

Obviously the support is lyuing and delaying my withdrawal with any method.

AskGamblers
Posted on January 1, 2017

Dear @alexbr86,

Please let us know if there's some update on your issue.

alexbr86 Finland
Posted on January 1, 2017

Yes, the problem is solved.
This issue may be closed.

AskGamblers
Posted on January 5, 2017

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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