I created my account on Betfinal and I made my deposit through Ecopayz. After going through the entire verification process, I requested some withdrawals. The first withdrawals were processed correctly, but now the withdrawals are simply no longer being processed. I've been waiting for over a month and so far I have not received my money. I contacted Betfinal a few times and they always give me the same answer:
"We are truly sorry for not being able to process your withdrawal with your chosen method at the moment.
It will be processed as soon as possible if you leave it as it is, but in the meantime we offer other payment methods as well.
Please send us the following document, and we can process your withdrawal with bank.
Bank: We need to see your bank statement, as a document or a print screen, including your deposit made to us, your name, account number/IBAN and the banks logo."
But it is impossible for me to send a bank statement showing the deposit I made on Betfinal, because I did not make any deposit using a bank account. I used Ecopayz to deposit. Now I have $ 2130 in my account and they do not pay me, because through Ecopayz I am waiting for more than a month, and for bank account they make demands impossible to fulfill, and even if I could I do not want to withdraw through my bank account because I would lose money paying many fees. The currency of my bank account is the Real (Brazilian currency) and the currency of my Betfinal account is USD.