Complaint #43
Betfinal Casino
Blocked account and not responding to emails
3 years ago
Had my account blocked for logging in from my work computer that had to be on a VPN and completely stopped communicating with me. I have emailed numerous times to try and get paid the $19,700 balance that I have in the account to no avail. The terms (section 1.6) do not clearly state that use of VPNs are not allowed and unless used to access their site from an illegal country or to mask your current actual location which is not the case for my account at all. My account has been fully verified, including my proof of residence. This is just another Curacao book that will look for any reason not to pay legitimate winners. It's a great site if you are looking to just go casually lose some money but if you win don't expect to be treated well and you absolutely run the risk of not getting paid.
Please see below for the only mention of VPN service in their terms:
6. Access to certain Services on the Website may not be legal for some or all residents of or persons present in certain countries. We do not intend that the Website and Services be used by persons in countries in which such activities are illegal. It is the Customer’s responsibility to make sure to not use a VPN, proxy or similar service that masks or manipulates the identification of your real location, or by otherwise providing false or misleading information regarding your location or place of residence. Betfinal.com reserves the right to ask for proof of address from clients and to suspend their account until satisfactory documentation is provided.
I am located in the province of Saskatchewan in Canada, which is a legal country. I have never tried to access Betfinal (or any other web site for that matter) from outside of Canada. The VPN service on my work computer was a forced security precaution because I worked for a Financial Institution and was forced to work from home during a pandemic. I have adhered to all their requests and answered all their questions honestly, yet they have blocked my account, stolen my legitimate winnings, and refused to answer my emails.
Please see below for the only mention of VPN service in their terms:
6. Access to certain Services on the Website may not be legal for some or all residents of or persons present in certain countries. We do not intend that the Website and Services be used by persons in countries in which such activities are illegal. It is the Customer’s responsibility to make sure to not use a VPN, proxy or similar service that masks or manipulates the identification of your real location, or by otherwise providing false or misleading information regarding your location or place of residence. Betfinal.com reserves the right to ask for proof of address from clients and to suspend their account until satisfactory documentation is provided.
I am located in the province of Saskatchewan in Canada, which is a legal country. I have never tried to access Betfinal (or any other web site for that matter) from outside of Canada. The VPN service on my work computer was a forced security precaution because I worked for a Financial Institution and was forced to work from home during a pandemic. I have adhered to all their requests and answered all their questions honestly, yet they have blocked my account, stolen my legitimate winnings, and refused to answer my emails.
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