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Betfinal Casino - Closed account without a clear explanation

77 hours left for Betfinal Casino to respond.
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Complaint Info
Disputed casino Betfinal Casino
Reason Declined payment
Amount € 3289.25
betStaa Mecklenburg-Vorpommern
Posted on October 14, 2020

At the end of September casino sent me strange email asking to explain the "connection with other accounts and game tactics". I was surprised by that but I calmly explained that I have only one account with username DanPro. Also I told them that I played my favorite game "Jackpot 6000" till I started loosing there and decided to change the game. Is it illegal? I has been waiting for casino to reply for 2 weeks (my account is blocked) and today they sent email about my account closure because I have more than one account!! I am really mad now as the accusations are ridiculous and are just the reason to void my winnings. My full amount of win is 3289.25 EUR. I have attached screenshots of emails from casino for your convenience. Please review them and help me to return my win.

Posted on October 14, 2020

Hi Betstaa,

We are happy to share the details and evidence with AskGamblers directly in order to clarify the situation. Kindly confirm via email that you consent to the data exchange with AsskGamblers so we can quickly resolve this case.

Best regards,

Betfinal Team

betStaa Mecklenburg-Vorpommern
Posted on October 15, 2020

Hi there!

Yes, you can provide the information with AskGamblers representatives!

Posted on October 19, 2020

Dear BETSTAA an AskGamblers,

We have provided a report directly to AskGamblers to evaluate and decide the case.

Kind regards,

Betfinal Team

AskGamblers
Posted on October 20, 2020

Dear all,

Kindly note that the AskGamblers Complaint Team requested additional evidence and details from the Betfinal Casino team due to the fact that we considered the information and proof they presented not justified enough to confirm the accusations against the player.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly.

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