I can't log in to my account for 3 weeks now. I requested a withdrawal but I have never received it. I have (had) about 700 EUR balance.
They replied the following: "This message is caused by technical changes by our provider and currently appears for each and every account. We are working under high pressure on a quick solution. However, we are at this point unable to answer when this will be the case."
"While Christmas just passed and the New Year is around the corner we would like to update you regarding the status of our technical upgrades.
As you already noticed, Betfinal has been unavailable for customers residing in certain countries. The background of this was an unexpected change on provider side. As you can imagine, this has caused a lot of issues for us in the worst possible time of the year.
We however have tackled the issue and are in the final steps to provide all our customers with a solution in the first week of January no matter in which country you are residing.
Please accept our apologies for the delayed updating, but our support team is doing their best to cope with the amount of requests and to answer all emails.
Please also note, that all pending withdrawals are taken care of and if you wish to request a withdrawal of your funds in your account, you will be able to do so shortly. Unfortunately it is not possible to process any withdrawals upon email request.
We wish you a great start into the new year 2019 and will get you updated at our earliest."