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Delayed Approval & Payment of $21,509.10


This is my first time winning at Virtual Casino and I have $21,509.10 in pending withdrawals that still have not been approved. $2500 was approved from 3/22/17.

3/22/17 - $1509.10
3/26/17- $20,000

Please let me know when to expect approval and payment as it is past the terms and conditions.

Thank you,
Heather
Disputed Casino Virtual Casino
Amount $21509

Discussion

User name

Dear @hkircher,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly. Thank you for your cooperation.

User name
Hi Heather--

I just wanted to check to see if you've received the reconciliation? If so, do you have any questions?

Thanks,

Tawni
User name
Oh, Heather--

If you want to flog me, I'll completely understand. I've been so swamped, this fell off my radar--and I also see the other issue expired. I'll ask AskGamblers to reopen the other issue for you.

After looking at the reconciliations, I can see that it's going to be difficult to post everything here at AskGamblers--it's simply too lengthy with both casinos. For that reason, I'll be emailing you directly with the spreadsheets.

Tawni
User name
Hi Heather--

Good news: I received the reconciliation on your account.

Bad news: I'm not in the office until much later in the day.

I just realized this was about to expire--I didn't want that to happen. I'll be in the office later (I'm working the late shift today), so once I get in, I'll come back and give you all the details. ;-)

Tawni

Virtual Casino Complaint Stats

Resolved 26 / 30
Avg. Amount $2,993
Avg. Complaint Duration 22 days
Avg. Response Time 3 days

Virtual Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 24 out of 27 complaints in this category have been resolved.
This operator's average complaint duration is 22 days, while the average duration across all operators is 8 days.

Virtual Casino Complaints

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