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Delayed Approval & Payment of $21,509.10


This is my first time winning at Virtual Casino and I have $21,509.10 in pending withdrawals that still have not been approved. $2500 was approved from 3/22/17.

3/22/17 - $1509.10
3/26/17- $20,000

Please let me know when to expect approval and payment as it is past the terms and conditions.

Thank you,
Heather
Disputed Casino Virtual Casino
Amount $21509

Discussion

User name

Dear @hkircher,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly. Thank you for your cooperation.

User name
Hi Heather--

I just wanted to check to see if you've received the reconciliation? If so, do you have any questions?

Thanks,

Tawni
User name
Oh, Heather--

If you want to flog me, I'll completely understand. I've been so swamped, this fell off my radar--and I also see the other issue expired. I'll ask AskGamblers to reopen the other issue for you.

After looking at the reconciliations, I can see that it's going to be difficult to post everything here at AskGamblers--it's simply too lengthy with both casinos. For that reason, I'll be emailing you directly with the spreadsheets.

Tawni
User name
Hi Heather--

Good news: I received the reconciliation on your account.

Bad news: I'm not in the office until much later in the day.

I just realized this was about to expire--I didn't want that to happen. I'll be in the office later (I'm working the late shift today), so once I get in, I'll come back and give you all the details. ;-)

Tawni

Virtual Casino Complaint Stats

Resolved 26 / 30
Avg. Amount $2,993
Avg. Complaint Duration 22 days
Avg. Response Time 3 days

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