Cool Cat Casino - Delayed approval for $1,400 withdrawal

Jenee530 United States
posted on June 29, 2015.

I requested a withdrawal on 6/8 for the amount of $1,400. I followed all the rules when using a bonus code with deposit. I was told by a chat representative that the 15th day would be Friday 6/29. I checked the account then and it was not approved. Another chat representative told me that the first day does not count so it will be approved today, Monday 6/29. I have contacted 3 different representatives via chat and my withdrawal is still not approved. I had a withdrawal last month and it was approved on the 15th day, counting the day I requested the withdrawal. I had to contact the chat for this one also and they sent it to the "escalations department" and the withdrawal was approved within 20 minutes. I then had to wait 14 more business days for the money to be sent to the "third party processor" the chats representatives have been nothing but short and not helpful with this one. They have not sent an email to the escalations department or the withdrawal department as to why my payout has not been approved. So now I have to wait again at least another business day just for approval then 14 business days for the payment to be sent to the "3rd party processor for payment" every business day pushes out the business days it takes to go through the next steps! At this rate I won't receive payment for 6-7 weeks. Also they tell you as soon as your withdrawal is approved it will take up to 10 business days to be sent to "3rd party processor" which is not true because my last one took 14 business days and the withdrawals department will tell you that even though the representatives in the chat will tell you 10. It's always something different with everyone you talk to. I play on this casino often and I would appreciate a payout on time.

posted on July 3, 2015.

Any update considering your complaint? Thank you.

posted on July 7, 2015.

Hi Jenne530,

Good news your transaction was approved on 6/30/15. It is my understanding you were emailed with the information.

All the best,


posted on July 11, 2015.

It's a nice practice to confirm if your complaint is resolved, or not.
Thank you.

posted on July 15, 2015.

Did you receive your winnings?