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Keeps declining my payments and they owe me $27 000


On July 10 of this year I requested a withdrawal for the maximum of $3000, and it was declined on july 23. They told me my account was under review for up to 90 days. Then on july 31 I requested another for $1000, and they decide to give me $500 of it on august 7. I requested another $1000 on the same day and they declined it on august 21, then I requested another on the same day, and again they approved on august 27, but only for $500. On august 29 I requested another for $1000 which they declined on september 9. On September 11 I requested again $1000, they declined on october 5. Then october 11 I requested again and they declined on october 20. I requested $1000 again on the same day and they declined on october 29. Then I requested again on November 5 and they say it is pending but will not be paid out because my account is still under review. They said it was under review for 90 days since july 10 when I made my first withdrawal. They never tell me why it is under review and dont even send emails to say that my withdrawals were declined.

My first win came in june when I used the master400 deposit bonus code. Then I sent in all my documents, and it seemed like they were giving me my money little by little but now they have stopped payments completely for no reason and it has been more than 90 days since they began the review.

I have $26983.84 including my "pending withdrawal" for $3000.
Disputed Casino Slots Jungle Casino
Amount $27000

Discussion

User name
Casino is closed, we consider this complaint unresolved. We recommend to the player to seek further help with licence authority that issued their licence.
User name
Ok sure, I will follow up on this.
Best,
Anita
User name loyalty-level-2
Great! I requested another withdrawal, waiting for updates.
User name
Hello, your withdrawal has been processed.
Regards,
Anita

Slots Jungle Casino Complaint Stats

Resolved 62 / 77
Avg. Amount $1,331
Avg. Complaint Duration 46 days
Avg. Response Time 2 days

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