Complaint #9
Betfinal Casino
Closed account and unjustly confiscated winnings
8 years ago
Hello!
My account at Betfinal.com had been completely verified, and I ordered withdrawals of $150 (19th of July) and $300 (21st of July). The balance left on my account after those withdrawals was about $500-600. A few days later I found out, that my account was suspended, because my country was added to the list of restricted countries:
‘Access denied. Your country is Russia. Unfortunately we cannot service customers from your country of residence’.
And Betfinal Casino has initiated the procedure of money payback, which took them a month (!). As the result I have received yesterday $127 from them to my Skrill account. I do not understand, what is it - this amount of money, I have ordered withdrawals of $150 and $300, plus the balance of my account was $500-600. So I had to receive $900-1000, but not $127!
Betfinal support answer: "Hello Alexey.We have now refunded your deposits please."
But I want ALL my winning, not only 127$. In June I made deposit more than 450$ to Betfinal so 127$ (refund from Betfinal) less than 450$ too.
Please, also pay your kind attention to the fact, that for the date of my registration at Betfinal.com (June 2017), Russia was not in the list of restricted countries. That means, I had not broken any rules, and if they decided at once to exclude my country, they must pay back all my money.
Moreover, at the moment there is no Russia in the list of restricted countries in their Terms&Conditions:
’43. Betfinal does not accept customers residing in Australia, Bulgaria, Denmark, France, Spain, Israel, UK and United States’. http://help.betfinal.com/terms-and-conditions/
I kindly ask you to help in my situation, and force Betfinal Casino to pay back all money from my account!
My account at Betfinal.com had been completely verified, and I ordered withdrawals of $150 (19th of July) and $300 (21st of July). The balance left on my account after those withdrawals was about $500-600. A few days later I found out, that my account was suspended, because my country was added to the list of restricted countries:
‘Access denied. Your country is Russia. Unfortunately we cannot service customers from your country of residence’.
And Betfinal Casino has initiated the procedure of money payback, which took them a month (!). As the result I have received yesterday $127 from them to my Skrill account. I do not understand, what is it - this amount of money, I have ordered withdrawals of $150 and $300, plus the balance of my account was $500-600. So I had to receive $900-1000, but not $127!
Betfinal support answer: "Hello Alexey.We have now refunded your deposits please."
But I want ALL my winning, not only 127$. In June I made deposit more than 450$ to Betfinal so 127$ (refund from Betfinal) less than 450$ too.
Please, also pay your kind attention to the fact, that for the date of my registration at Betfinal.com (June 2017), Russia was not in the list of restricted countries. That means, I had not broken any rules, and if they decided at once to exclude my country, they must pay back all my money.
Moreover, at the moment there is no Russia in the list of restricted countries in their Terms&Conditions:
’43. Betfinal does not accept customers residing in Australia, Bulgaria, Denmark, France, Spain, Israel, UK and United States’. http://help.betfinal.com/terms-and-conditions/
I kindly ask you to help in my situation, and force Betfinal Casino to pay back all money from my account!
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