We are sorry to see your $60 had to be voided but the terms of the bonus code you used were very clear in the mailer when it was sent back in December 2009, this free chip was for players that had made a deposit only and this is not your case. I have forwarded the mailer to your email address and I am copy/pasting the terms here:
10X Rollover Requirement
(30X for Tables & Video Poker)
£60 Max Cash-Out
No deposit required
(Depositing Members Only.)
£30 Free is a 2nd chance offer for depositing players only. If you have not deposited with Cirrus UK Casino, or your last transaction was a free chip, please do not redeem this coupon until after you have made your next deposit.
Let us know if you have any further questions.
Ingrid < surname removed >