Ag Awards

Cirrus Casino - (UK) will not pay

Complaint Info
Disputed casino Cirrus Casino
Reason Declined payment
Posted on May 16, 2014

I won on a free 60 chip at the Cirrus UK site and was told which I have a copy of the chat that states 1x playthrough and 1x max cashout!! Not they have declined it saying it is a non cashable free chip. I met their term and now they refuse to pay.

Posted on June 26, 2010

Hi Patricia,

We are sorry to see your $60 had to be voided but the terms of the bonus code you used were very clear in the mailer when it was sent back in December 2009, this free chip was for players that had made a deposit only and this is not your case. I have forwarded the mailer to your email address and I am copy/pasting the terms here:

£30 Free

10X Rollover Requirement

(30X for Tables & Video Poker)

£60 Max Cash-Out


No deposit required

(Depositing Members Only.)

£30 Free is a 2nd chance offer for depositing players only. If you have not deposited with Cirrus UK Casino, or your last transaction was a free chip, please do not redeem this coupon until after you have made your next deposit.

Let us know if you have any further questions.

Best Regards,

Ingrid < surname removed >

Affiliate Manager

Posted on July 3, 2010

Dear @patriciamae1,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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