I received my 2nd Players reward card in the mail the other day. I used one in the past a cirrus casino. I submitted my docs and was approved. I was eventually paid my withdrawal. So yesterday I phone support. To be sure I was able to deposit and play since I had already used a PRC in the past. And that it wasn't treated like a NBD bonus. I was told by support staff. That PRC is treated like REAL CASH deposit. And not a NBD. So I went ahead and deposit and played. I checked with support again to see if I needed to submit the new RPC as my docs were already on file. Support Agent Sarah says I would not be able to cashout as this is a NBD... This is not what I was told... I could have easily play it elsewhere without this problem of 2 NBD between deposit. As I was told PRC is treated like real cash. Like a gift card someone has willed to me.
I am very upset and confused by this. Please help me!!!