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Cirrus Casino - Pending withdrawal request taking too long

RESOLVED
Complaint Info
Disputed casino Cirrus Casino
Reason Delayed payment
Amount $ 500
sharks1067 United States Message
Posted on September 22, 2014

This is a copy of my most recent chat with Cirrus and a copy of when I put in withdrawal request ,
according to the casinos terms and conditions withdrawal requests will be approved within 10 to 15 business days it has now been 20 business days and the answer to my chats is always the same as the chat I added below

sharks1068: I have had a withdrawal request in since 8/12 and have been patiently waiting for it to be approved can you give me an update
Alexis: Thank you for holding. I will be with you in a few moments.
sharks1068: ok
Alexis: I have escalated the delay to the manager since it still hasn't been approved yet. He's going to inform withdrawals and they will send you an email once it has been approved.
sharks1068: ok thats the same answer I got on Friday Thanks

Cancel A Withdrawal
8/12/2014 - Bank Check - ($500.00) Cancel

Posted on September 15, 2014

.Hi sharks,

Your payment was approved on September 9th, however please note that your payments can take up to 10 business days for our processor to issue the check. An email will be sent to you as soon as the tracking is available, which I would expect, this week.

Please don't hesitate to contact me if you have any further questions.

Tawni

sharks1067 United States Message
Posted on September 16, 2014

Thanks for the help I will let you know when I receive money
Paul

AskGamblers
Posted on September 20, 2014

Dear @sharks1067,

Please let us know if there's an update regarding your ongoing complaint.

AskGamblers
Posted on September 22, 2014

Dear @sharks1067,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

sharks1067 United States Message
Posted on September 22, 2014

I thought this was closed, yes Cirrus sent me tracking info funds should be delivered tomorrow
Thank you Paul

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