Ag Awards

Cirrus Pound Casino don't want to pay!

Complaint Info
Disputed casino Cirrus Casino
Reason Delayed payment
Amount £ 90
Posted on July 24, 2014

My withdraw process started almost 8 weeks ago when i needed to send documents (id and copy of bill) i send my document 5 times to 4 different e-mail address and that take like 2-3 weeks when they found my e-mails. Than i had to wait 2 weeks that they approve my withdraw and finally 8th of may they accept it. Now i wait that i get my winnings to my account (10 days already ) and every time i chat with them they said they need more time..i think that 8 weeks is quite a long time to pay winnings. How to hell they think that anyone wants to play on their casino after this???? and their offer was if you deposit 30£ and you get 90£ no playtrough no maxcashout. And when i wanted to claim my winnings manager took that 90£ first from my account. and rest of my winnings hanging somewhere..i believe that next problem with them is that they have wrong account number and they need to have 3 more weeks to pay me :) hahahahaha funny site! i play quite alot in different casinos and wanted to test how fast i get my winnings. Test always with small amount of money and that they pay your winnings!T

Posted on May 21, 2012

Dear Player:

The username provided to AskGamblers and the email are not registered on Cirrus Casino. Could you please provide me the casino username in order to check?



Posted on May 22, 2012

UN: < removed >

playing Cirrus pound casino software

Posted on May 23, 2012

Yesterdays chat result: you will get your money to your account this week, please contact tomorrow again.Today's chat result: contact tomorrow again!

Posted on May 25, 2012

Dear AskGamblers:

This issue belongs to Cirrus Pound, can you change the name on the Complaint since Cirrus and Cirrus Pound are separate casinos



Posted on May 29, 2012

 Any updatesin this case?

Posted on May 30, 2012

yes, i finally paid my winnings.

Posted on May 31, 2012

Dear AskGamblers:

Please Close this Complaint as solved



Posted on June 9, 2012

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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