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CasinoEuro - Can't withdraw on my VISA or Bank

REJECTED
Complaint Info
Disputed casino CasinoEuro
Reason Declined payment
Amount € 5442
Inactive user
Posted on October 2, 2021

Hi Askgamblers team,

I was hoping you can help me with my issue.

First I registered at Casinoeuro.com using my Virtual Visa card. I then decided to withdraw after playing in the casino and my withdrawals are all declined. So I ask help from Casinoeuro to check what's going on. Later on I found out that my Visa card is not accepting withdrawals as it's an e-wallet and doesn't have a bank statement. Then they asked me to submit to verify my account and submit bank statement, address, phone number, which I did and it's now verified ( see attached screenshot ). Casinoeuro advised me to re-request withdrawal to my bank which is impossible as explained above it's an e-wallet and not tied up to a bank. ( See screenshot ) email from Casinoeuro. Below is their next email after I mentioned that I still cannot withdraw.

< content removed >

I then sent the requested information. See attached bank statement. I still cannot withdraw.

_____

Customer Service30/09/2021 08.30 AM

< content removed >

_____

The < content removed > is my account number that is linked to a Visa card however. There's no other options for me to withdraw in my gaming account but to use SKRILL. There's no option for me to add my Visa card which is linked to my < content removed >. See attached.

Casinoeuro then added an option for me to add my bank but not the VISA that is linked to my bank. But unfortunately my country is not listed and we don't use IBAN but we only use SWIFT Code. ( See attached ).

___________

< content removed >

Casinoeuro sent me an email:

______

Customer Service 30/09/2021 04.06 PM

< content removed >

I complied to the above and sent all information required. See attached and ask to withdraw 950 EUR and see how we go. ( See attached email that I sent to them )

_______

Then I received this email:

< content removed >

_______


I hope you can help me with my withdrawal as I have been playing and depositing to Casinoeuro but unable to withdraw my fair winnings. I would also like to request to add an option in my gaming account to add my Visa card which is linked to my bank account so that I won't have this issues again in the future.

Hope your team can help me expedite my withdrawals.

Thank you in advance,

< initials removed >

AskGamblers
Posted on October 5, 2021

The complaint has been rejected upon the submitter's request.

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