Complaint #11 Winner Million Casino

Won’t refund money and closed my account

By Esperanza82

7 years ago

Message on forum

I opened an account here after reading the t&cs I’m a uk resident. The only restriction in the terms and conditions on uk players was playing the net Ent games. I wanted to play microgaming - I tried to make a deposit it showed no sign of approval I then found I’d been charged a total of £1500!! The microgaming games I wanted to play were not accepting uk players even though it didn’t say It in the t&cs, they won’t respond to any emails, they have a bogus phone number and no functioning support email apart from one bruno.wnrrmillion@outlook.com the other email bounces back. I didn’t play a penny of my deposit , I submitted my documents to facilitate my refund as I just wanted my money back- my money ! Which I didn’t use and wasn’t able to play the games I wanted with. They haven’t responded at all and now they have blocked my account! And I’m still missing my £1500 this is crazy and really distressing.

Disputed Casino Winner Million Casino

Reason Refund declined

Amount £1500

Discussion

AskGamblers

• Support Team

7 years ago

AskGamblers Complaints Team has been provided with enough information and evidence on behalf Winner Million Casino management in regards of this complaint to confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

Winner Million Casino

• Representative

7 years ago

Hello.

This player got his payment. in attachment you will find the refund screenshot.

But also we have refund him and close his account, because the player have opened multiple accounts, and have violate our terms and condition :

8.2.4 The player creating a duplicate account at WinnerMillion, all his account will be immediately suspended, and winnings will be forfeited.

We was more then fair, by sending to the player his funds. since we were able to close the account and forfeith all the funds and winnings.

Hope i have clarify enough the situation, and the case can be close.

Regards.

AskGamblers

• Support Team

7 years ago

This complaint has been reopened due to the declared willingness on behalf of Winner Million Casino management to do everything within their power to solve their old complaints. AskGamblers Complaints Team is happy to give these old cases one more chance for a successful resolution.

Winner Million Casino Complaint Stats

Resolved 10 / 28

Avg. Amount $640

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Winner Million Casino Complaints

See all complaints for this casino

Payment of £800 winnings taking over 8 months now

Made a few deposits of around £100, winning £800. This has been pending for approx 8months (I can’t give the exact time as I’m unable to access the website). My identification was fully authorised as confirmed via email. Multiple emails asking for an update on my withdrawal have not been responded to. Can you help?

Unresolved

£800

Non payment of £125

Made a Withdrawal of £250 sent my verification in as requested. after sending number of emails was paid £125 .They advised that the 2nd payment of £125 would be paid the following month ,they said to stay active as per there t&c but then closed my account so I could not I contacted them regarding this .then after 100 of emails in February they said sorry and asked bank details so they could pay me the outstanding amount of £125 it would be paid within 15 days still no payment . Sent 100s of emails since and no response what’s so ever .

Unresolved

£125

Pending withdraw since April 2018

Hello I'm waiting 300 euros withdraw since April 2018. I send the documents and there is all good I withdraw 300 euros from my account and they say me in 10 days more or less I have the money but I'm waiting more than one year. They never answer the emails.
Why you don't pay me? When I'm going to received my money? That's incredible
Thanks

Resolved

Refusing to pay

Hi I deposited over 1k in Dec 2018 and withdrew £250....I was given email saying delayed due to Xmas then another saying update in 72 hours...then one to someone called Zoe..I corrected them and got the same email back with a name change ...I'm still waiting for payment and they are still accepting money from me so account is active

Unresolved

£250

Delayed withdrawal and account closed

Hello!
I made withdrawal request 15/4/19 for 257€. And payment has not been paid to me. There is no active livechat support. You can only leave a message. I did many times but no response. I did send emails too but no reply from Winnermillion. Suddenly my account was closed without any explanation or notification and with positive balance (pending withdrawal waiting to be paid). When I am trying To login it is said that my account is closed and I need To send kyc documents. I did send those but account is still closed and just silence from their side. Help me Ask Gamblers to receive my payment. I have attachments Here. But I would like to keep those private because there are personal info.

Resolved

Withdrawn funds never received and no response from them at all

So made a withdrawal back in December of £487. Spoke to chat to be told it would take 10 days downloaded docs and sent them on email.

I have sent several emails never had any response. Spoke to live chat nearly everyday for 2 months to either be told it will be processed there was a delay or they just stopped responsing as soon as i mentioned a withdrawal!

I had no bonus attached to my deposit so did not have to meet any wagering requirements. Then out of the blue they shut down my account would tell me why and never recieved my withdrawal.

Please can you give me the funds owed.

Thanks A

Resolved

Non responsive regards withdrawal

Hi,

I have deposited at Winner million casino and won 800 euros but the withdrawal has been sat pending for 2 weeks now and all forms of contact have proved unresponsive but the site does have the time to still send promotional materials, any assistance would be gratefully received. Many thanks

Resolved

€800

Not sending winnings

I have complained on a near daily basis since last November. When is this site going to close down. It is robbing people of thousands.
I have stupidly spent thousands and won £3000 pounds altogether. I have received £1000 of it, 6 x £100 in January then 4 x £100 in February but waited since November!
I used to enjoy playing on this site but having to wait so long for winnings is appalling.
Like everyone else on here, I’m getting fobbed off with promotional emails and no one answering my actual questions.

Resolved

£1,120

Account Verification & Withdrawal Still Pending

Hi ive sent loads of emails to Bruno at Winnermillion with my ID docs to be approved and not received any reply. I been waiting over three months for them to verify and now my account has be closed? I have £250 pending in my account, i also messaged their support by they just tell me to wait? All the contact number on the website looks like a bogus number. Please help.

Unresolved

£250

Unjustified account closure and confiscation of legitimate funds

Hi Guys - Right I need some advice I joined winnermillion.com casino and I am from the uk, I deposited 600 gbp and won 710 gbp, I've tried to verify my account with them and i've sent them numerous emails and no response, I managed to get through to them on there support chat and asked them the same question and they have no closed my account, I need some advice on what to do next as they have fraudulently taken my money.

These guys somehow need shutting down and exposing for there scam, is there anyone who could point me in the right direction.

Resolved

£710