This post is meant to deter anyone from making the mistake of depositing into this crooked site! I made a deposit into my newly created account on 1/1/20 and hit a rather large jackpot amount on video poker. It took Bovada 3 days before they disabled my account for supposed verification purposes. I submitted all the verification documents as requested. This process usually stated it takes 24-48 hours. Well it took Bovada over a month for this for some reason? During this month on one of my 100 phone calls to get an update which was NEVER provided, I had talked to numerous people that "understood my frustration" but couldn't help me. I was consistency told to call back at a later time "that department is busy". Or to call back because there is no one available to speak with me. This went on for over a month before finally getting a response via email. Could it have been that the price of bitcoin was on the rise and they wanted to make money off of holding my money for such a long time? Well they succeeded they made over $3000 from bitcoin while holding my money. Now here is the response they gave me in email.
The investigation into your account has concluded. After a full review of the play in your account, we have found conclusive evidence of Bonus Abuse. As your actions were in violation of our players terms of agreement, your account will now remain permanently disabled, and all funds in your account have been forfeited. Please note that any accounts opened by you, or that are found to be linked to you will also be disabled, and any funds in those accounts will also be seized.
Should you have any questions, feel free to contact us at 1-888-263-0000.
Now if you read the terms and conditions for this alleged "bonus abuse". No where does it state that they can seize your funds. But that is what Bovada did. So I asked them to elaborate more on what I had done to abuse their bonus system. They sent me an email.
Thanks for contacting Bovada Customer Service.
I cannot discuss the status of this account over email. You can call us on 1-888-263-0000 after 9AM eastern time.
Now getting a hold of someone to talk to me about my account has been nearly impossible for the last month! The only way I have been able to get a response from Bovada is to email them. Now they are telling me to call in and discuss my account. That has not worked the last 100 times I have tried. Do not play on Bovada they just take your winnings for whatever reason they feel that they can use.