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Bovada Casino - Bovada verification submitted no response

UNRESOLVED

Complaint Info

Disputed casino

Bovada Casino

Amount

$ 1000

Posted on October 24, 2024

My name is < full name removed >, I am writing in regards to my Bovada account. I made a deposit on October 15,2024, in which I had a successful win which lead me to accumulate over 1,000 dollars in funds available for withdrawal. Upon withdrawing of my funds I was unable to log back in due to an error message informing my account was disabled and to contact customer care. I went to the FAQ on Bovada website and ended up on live chat was a rep who instructed me to send over a picture of me holding my id front and back. I completed the steps as told, but never received any response either indicating whether or not documents were received or not. I waited days and submitted again still same results.

AskGamblers
Posted on October 28, 2024

Dear Bovada Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers
Posted on October 29, 2024

Dear all,

This complaint has been reopened as per Bovada Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Posted on November 1, 2024

Hi there! We apologize for the delayed response. Your account was disabled due to failed verification while you were on Live Chat with our Customer Service representative.

Please resubmit the requested information to the email provided so we can follow up. Thank you for your patience and understanding.

AskGamblers
Posted on November 4, 2024

Dear @Deandrah1988,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Posted on November 4, 2024

I’ve submitted verification once again!

Posted on November 8, 2024

Thank you. We'll have our team follow up.

AskGamblers
Posted on November 9, 2024

Dear Bovada Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.