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Bovada Casino - Bovada disabled my account with 6000

UNRESOLVED

Complaint Info

Disputed casino

Bovada Casino

Amount

$ 6000

Posted on October 30, 2024

Hi

I recently won around 6000$, within next days my account was disabled. They sent me email that I must verify my details. I provided them with all the required documents on October 9. It has been almost 3 weeks since I provided them with my documents, as my account is under review and remains disabled. They are not providing any updates. It seems that they really don't want to pay my money.

Posted on November 1, 2024

Hi there! We understand that the verification process can be frustrating. To clarify, this process helps us verify your information and ensure compliance with our Terms of Service.

At the moment, your review is still ongoing. Once it’s complete, you’ll receive an update via email. Thank you for your patience and understanding.

Posted on November 4, 2024

Hi
I'm already waiting 26 days after providing all the required documents.
Other casinos process verifications immediately or within a few days at most. Why is the verification process taking so long in this case?
Do you simply not want to pay out my winnings or what is the point of such a long “review”?

Posted on November 6, 2024

Hello
any update on this???
Dear Askgamblers please help with resolving this complain.

Posted on November 8, 2024

Hi there! Your review is still ongoing. Once completed, you will be notified via email. Thank you for your continued patience and understanding.

Posted on November 9, 2024

Hi, Dear Bovada Representative I see it is ongoing since 1 month, Can you provide approximate time when it will be finished?
I understand you might have high volume of similar cases or users to check however 31 days I long enough to complete any checking on user account.

AskGamblers
Posted on November 12, 2024

Dear Bovada Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Posted on November 12, 2024

We understand the frustration with the waiting period. Please know that our review is solely to ensure compliance with our terms of service, which is necessary for both security and regulatory purposes.

At this time, we don’t have an exact timeframe for completion, but please rest assured that as soon as there’s an update, we’ll notify you immediately. Thank you for your continued patience and understanding.

Posted on November 15, 2024

Dear bovada representative, another days have passed, another week is coming to an end, when will the account investigation be completed?

Posted on November 16, 2024

Hi there! We completely understand your frustration regarding the status of your account. Please rest assured that our team is working diligently to ensure your review is handled thoroughly and accurately. The duration of the review depends on the details uncovered during the evaluation of your account activity. As soon as new information becomes available, you will receive an update via email. Thank you for your patience and understanding.

AskGamblers
Posted on November 19, 2024

Dear Bovada Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.