Hi
I recently won around 6000$, within next days my account was disabled. They sent me email that I must verify my details. I provided them with all the required documents on October 9. It has been almost 3 weeks since I provided them with my documents, as my account is under review and remains disabled. They are not providing any updates. It seems that they really don't want to pay my money.
Dear all,
After careful consideration and evaluation of the situation at hand, it has been determined that due to the inability of Bovada Casino to provide a clear timeframe for the conclusion of the ongoing investigation, and taking into account the significant duration of time that has already transpired, the AskGamblers Complaint Team had no other choice but to close the complaint as Unresolved.
We do, however, recommend Bovada Casino to request a reopening of the complaint, once the investigation has been concluded.
Dear Bovada Casino,
Please let us know if there are any updates regarding this ongoing complaint.
Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.
Thanks in advance for your cooperation.
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