Bovada Casino - Bovada Casino delayed identity verification

Hi there! Thank you for reaching out. We appreciate your patience and are happy to assist you with completing the Automatic Verification process. Please follow the steps below to complete your verification:

https:­//w­ww.b­ov­ada.lv­/he­lp/­gen­era­l-f­aq/­how­-do­-i-­com­ple­te-­the­-au­tom­ate­d-v­eri­fic­ati­on-­process

If you encounter any issues or need further assistance, feel free to reach out to our Customer Service team.

Hi bovada,

as mentioned my account is still waiting verification it has been over two weeks since I submitted all documentation for the verification process. At this time I am still unable to withdraw from my account. The verification process has exceeded over the original 24-48 expected time to resolve this issue. my account currently has a yellow bar across the screen showing the identity verification is required. once you click on that it show unable to verify identity. I have submitted my passport, proof of address, and pictures of my face holding my passport and of ID. As mentioned before my account has been enabled again, and I have deposited the amount that was reversed. All my funds are currently locked on bovada until the account is verified. Please review all documentation submitted and hoping my account is verified soon.

Again, to recap everything. ALL proof of identity documentation has been submitted to bovada, I have not received verification yet and that had caused me to be unable to withdraw my $8809.29 from my account. We are over 2 weeks now with out the verification process being resolved.

Hi there! We appreciate you providing the necessary information. Unfortunately, your account verification is still ongoing, and our team is actively working to complete the process as soon as possible. Once the this is complted, you will receive an email with further details and any necessary instructions.

We appreciate your patience and understanding. In the meantime, please note that no additional information will be available until the verification is complete.

As of Feb 20th my account balance went from $8809.29 to $2809.29. I woke up this morning and my thousands of dollars was missing from my Bovada account. After chatting with bovada team I was transferred to a supervisor named jamella who had let me know bovada would be calling me within 24-48 hours. Jamella also proceeded to inform me that in order for account to be verified that they were going to disable the account until the verification process was over. Sharing little to no details via the chat. There was no answers to why thousands is now missing from my account. I am extremely upset at this time with how this is being handled and feeling left in the dark with this situation. 6 Thousand are now missing from my account and there is still no answers. This started Jan 30. My account is now disabled and I am unable to withdraw my money

We're truly sorry to hear about your experience on our site and want to assure you that we're committed to resolving this matter as quickly as possible.

We sincerely wish we could provide more details for clarification; however, we are unable to discuss financial or account specific information through this platform for security reasons.

The supervisor may have opted not to give an explanation for various reasons related to confidentiality via the live chat method and scheduled the callback request in this case.

Please be assured that our team will contact you within the estimated time frame and provide a comprehensive update regarding the status of your funds.

We would like to remind you to keep your phone near by and please ensure you do not have spam blockers. Also depending on your phone carrier, it may appear as "potential scam" however rest assured our team will verify themselves and they're contacting from Bovada.

Dear @Travcolbert,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

It has now been over 72+ hours and I have not received the call that was guaranteed and written by the Bovada supervisor in the above message. This has been an on going situation beginning on Jan 30th and today is Feb 24th, my account is disabled at this time with my funds still missing and no ability to with draw or have any communication with Bovada on these matters. Patience has been key during this whole process, and respect towards the bovada representatives, I’d appreciate if this matter can be solved and access back to my account funds

I have not heard or received a phone call yet from Bovada. It has been almost a week after talking with the supervisor and they were going to call to clear everything. My account is still disabled and thousands of dollars is still stuck in my account I am unable to withdraw at this time

Dear Bovada Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Today is March 3rd the initial message was received on Jan 30th stating “24-48 hours” to hear back from Bovada team. My account is still disabled and I am unable to withdraw my funds.

Over a week ago Bovada had let me know they would be calling me to resolve this situation. My money is still being held and I cannot access my account. And I’m not recieving any responses from Bovada

I am still waiting on a response.

Ask gamblers, what is my options here? I have zero responses from Bovada on these matters.

Dear @Travcolbert,

Kindly note that should the affected casino operator fail to respond to your complaint within the allocated timeframe of 96 hours, the case will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

The AskGamblers Complaint Team would also like to use this opportunity to remind you that, if your AGCCS case failed as unresolved, you are still free to try and use other alleys to resolve the issue, such as forwarding the matter in front of the relevant regulatory body and/or appointed ADR entity.