Complaint #1218
Bovada Casino
Bovada Casino delayed identity verification
1 year ago
My account was disabled on 1/30/25 after submitting the requested documentation.
I submitted my proof of identity containing multiple utility bills, my passport and ID, and my ID AND PASSPORT next to my face. After waiting 24-48 the lack of communication, I had contacted the support team in bovada’s chat. On 2/4/25 I was finally contacted by [email protected] letting me know that due to a chargeback from a transaction the account was disabled. And bovada said “ You are a valued Customer and we want to offer you the opportunity to resolve the balance directly on our site, that way you can get right back to enjoying all the great benefits we have to offer.” After contacting my bank and verifying these transactions, I had the thumbs up from Chase to deposit again.
Bovada granted me access back into the account to deposit the returned balance of $1059. Within 30 mins of getting access back into the account I deposited the $1059 thinking everything was back to normal and I could continue using Bovada again. Unfortunately this was not the case. My account now had a yellow label above the deposit button “identity verification required” it has now been 2 weeks with no communication besides the confirmation that Bovada had received all my identity documentation. I still am unable to withdraw from my account and verify my account. I’m seeking a better understanding of this process and what needs to be submitted in order to fully have access back to my account, since all my proof of identity was submitted weeks ago. Looking forward to chatting with the Bovada team as soon as possible. My cell phone would be a great way to reach me as well as my email.
I submitted my proof of identity containing multiple utility bills, my passport and ID, and my ID AND PASSPORT next to my face. After waiting 24-48 the lack of communication, I had contacted the support team in bovada’s chat. On 2/4/25 I was finally contacted by [email protected] letting me know that due to a chargeback from a transaction the account was disabled. And bovada said “ You are a valued Customer and we want to offer you the opportunity to resolve the balance directly on our site, that way you can get right back to enjoying all the great benefits we have to offer.” After contacting my bank and verifying these transactions, I had the thumbs up from Chase to deposit again.
Bovada granted me access back into the account to deposit the returned balance of $1059. Within 30 mins of getting access back into the account I deposited the $1059 thinking everything was back to normal and I could continue using Bovada again. Unfortunately this was not the case. My account now had a yellow label above the deposit button “identity verification required” it has now been 2 weeks with no communication besides the confirmation that Bovada had received all my identity documentation. I still am unable to withdraw from my account and verify my account. I’m seeking a better understanding of this process and what needs to be submitted in order to fully have access back to my account, since all my proof of identity was submitted weeks ago. Looking forward to chatting with the Bovada team as soon as possible. My cell phone would be a great way to reach me as well as my email.
Bovada Casino Complaint Stats
Resolved
338 / 515
Avg. Amount
$6,903
Avg. Complaint Duration
10 days
Avg. Response Time
2 days
Bovada Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 211 out of 318 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.
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