On July 21,82020 I was playing Baccarat at Bovada Casino at around 8:30 AM. My balance when i signed off at around 9 AM in order to do some shopping at Walmart. When I got home at around 10 AM I went to login and received a message that the account was disabled contact Customer Service. I called them and spoke to a Jerryanne who after verifying me said the account was permanently disabled due to a request made by me. I told her I had certainly not made such a request to permanently or temporarily disable my account in the last hour. I was making no headway with finding out how my account could be disabled at my request which I did not make a request. I then asked where the $1320 which was the account balance was and she said it was sent to me. I told her how could they send it to me as they did not have my bank information and that I only had made deposits via BCH from my BCH wallet and that the one withdraw for $400 I had made a week before had been sent to my Blockchain Wallet which I had furnished them. They had no withdraw request from me and I had provided no Wallet information. She said she was done and ended the chat. Later in the evening I called Bovada Customer Service again and hoped I could find out what happened but I had no luck. I was told they could not re-activate my account ScatpackDave nor would I be allowed to open an account with them. I explained that i had provided a wrong email address < email removed > when it should have been < email removed >. I got no place with their Customer Service which was not the most friendly. The second Customer Service Rep said sorry Daniel you have problem here is a link you can use. I told him my name is not Daniel but David and I most assuredly do not have a gambling problem as s$50 every two weeks or so is not an issue for me. He disconnected the chat and I just sat there stunned.
To date I have not heard from Bovada nor have I received any funds. I am as confused as ever as to what exactly happened as no one had access to my account which was on my Iphone in a secure file.
If you can find out what exactly happened as like I said I made no requests and had been online an hour earlier. And if you can find out where exactly and to whom they sent the winnings of $1320 I had when the account was disabled it would be most appreciated.
I will say I am very hesitant to try another online Casino for fear if I happen to begin to win they might disable my account like Bovada did.
Thank you in advance for your assistance. My correct email again is < email removed >.
The Bovada Casino email at the time which is listed below is the incorrect email they had on file which I made the mistake when I signed up for the account.
David < surname removed>