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BGO Casino - Having troubles with my withdrawal request

RESOLVED
Bubbles09 United Kingdom
posted on April 19, 2015.

Hi I recently tried to withdraw from bgo then I saw a, message saying committal decision deferred I contacted bgo an was told that I needed to send in a photo of the front/back of my card I used to deposit covering up part of the long number for security reasons since doing that I have heard nothing since any advice on what to do it was £600 to be received and was told they sent a email requesting the details of my card but that was never received

posted on April 20, 2015.

Hi Andrea

I can see since you posted this comment that we have updated your account with all the required documentation that we had asked for. Your withdrawal completed later yesterday afternoon, therefore I trust that this matter has now been resolved.

If you have any other queries, please email into the support team here at bgo using the email address of [email protected]

Regards

Andrew
Customer Services Manager
bgo

AskGamblers
posted on April 23, 2015.

@Bubbles09,
Did you received your winnings, can we close this complaint? Thank you.

AskGamblers
posted on April 27, 2015.

@Bubbles09,
It's a nice practice to confirm is your complaint resolve or not, thank you.

posted on April 27, 2015.

We have received no further contact from the player so we are assuming that this matter has now been resolved.

Andrew
Customer Services Manager
bgo

BGO Casino complaints

  • 64 of 73 resolved
  • 2 days avg response
  • 1 week avg complaint life
  • 2,069 USD avg amount

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