I deposited & built a win up to £1963.99 which I then tried to withdraw.
Upon doing so the withdrawal for £1963.99 was declined. This prompted me to contact the bgo support team via email. After numerous emails from numerous staff, I received an email from a staff member named Steve who proceeded to tell me the withdrawal had been approved and the funds would be with me within 1-2 working days. I was joyed, until I replied asking the sum of the withdrawal approved. I then embarked on a 2 day long exchange with yet again, numerous members of the bgo support team only to be told that there was no funds heading my way. I have screenshots of the declined withdrawal made by myself and also the email sent u Steve from the bgo support team stating the withdrawal in question had been approved.