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BGO Casino - Refusing to let me withdraw my funds and suspended my account

RESOLVED
Complaint Info
Disputed casino BGO Casino
Reason Verification issues
Amount £ 1150
Susie1984 United Kingdom Message
Posted on March 22, 2015

Bgo suspended my account and are refusing to let me withdraw my funds approx£1100. They said it's because I have another account. Another individual used my bank card for an account. And therefor they are refusing to pay my money. There was not issue with they taking money off me. The account was only suspended when I requested to with draw money. This is disgraceful that a company Is willing to take your money but not pay you what is rightfully yours. I play on a number of sites and this has never been an issue. I wouldn't reccomend this site.

AskGamblers
Posted on February 11, 2015

Dear @Susie1984,
Any update considering your complaint? Thank you.

AskGamblers
Posted on March 17, 2015

This case has been reopened upon casino’s request and we would like to give it one last chance for a successful resolution.

Posted on March 18, 2015

This complaint was dealt with accordingly in line with our own Terms and Conditions as the player opened a duplicate account and we duly suspended this.

Whilst the outcome was not favourable for the player, I am satisfied that this has been dealt with in the appropriate way and there will be no further action required from our perspective.

Regards

Andrew
Customer Services Manager
bgo

AskGamblers
Posted on March 22, 2015

@BGO Casino, did you refund player's deposit?

Posted on March 23, 2015

As communicated to the player, we were not obliged to refund any deposits made and the account will remain suspended as it was opened as a duplicate against our terms and conditions.

Regards
Andrew
Customer Services Manager
bgo

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