I signed up to BGO casino last night after seeing one of there ads, I deposited £150.00 for there 200% sign up bonus I didn't receive so I emailed them, I then played for 3 hours and at one point I was up £1100.00 I subsequently lost this and with draw my remaining money of £150.00 what I originally deposited ( I didn't receive any bonuses at all ). This morning I had received an email from them that my bonus had been added to my account, so I checked and I hadn't. I could see that I had my withdrawal pending of £150.00 so I reversed it to see if my bonus would load up then which it didn't, by mistake at this point I somehow deposited another £ 100.00, I thought I was choosing my withdrawal money to play with, my balance then showed I had £250.00 of real money, I still had no bonuses. I emailed the company again and they told me I had multiple account and that I cannot have my money back which is part of there terms and conditions. I had no idea that I had another account, which I have know found out I do which is totally my fault. My first question is why did they let me sign up for another account with the same email address, why didn't they send me a message explaining I already had an account, also I am only trying to with draw my own money that I deposited, they money I deposited this morning I havn't even played with. They then told me to login with my other details which I have but there isn't a balance but they are happy to have my custom, why isn't that account suspended it doesn't make sense, thus must be illegal, I have emailed them several times but they are refusing to do anything, can anybody please advise me.