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BGO Casino will not give me my money back

RESOLVED
posted on May 16, 2014.

I signed up to BGO casino last night after seeing one of there ads, I deposited £150.00 for there 200% sign up bonus I didn't receive so I emailed them, I then played for 3 hours and at one point I was up £1100.00 I subsequently lost this and with draw my remaining money of £150.00 what I originally deposited ( I didn't receive any bonuses at all ). This morning I had received an email from them that my bonus had been added to my account, so I checked and I hadn't. I could see that I had my withdrawal pending of £150.00 so I reversed it to see if my bonus would load up then which it didn't, by mistake at this point I somehow deposited another £ 100.00, I thought I was choosing my withdrawal money to play with, my balance then showed I had £250.00 of real money, I still had no bonuses. I emailed the company again and they told me I had multiple account and that I cannot have my money back which is part of there terms and conditions. I had no idea that I had another account, which I have know found out I do which is totally my fault. My first question is why did they let me sign up for another account with the same email address, why didn't they send me a message explaining I already had an account, also I am only trying to with draw my own money that I deposited, they money I deposited this morning I havn't even played with. They then told me to login with my other details which I have but there isn't a balance but they are happy to have my custom, why isn't that account suspended it doesn't make sense, thus must be illegal, I have emailed them several times but they are refusing to do anything, can anybody please advise me.

posted on February 11, 2014.

As this player mentioned, he had opened duplicate accounts and had claimed bonuses against the T&Cs on both, which meant his account was suspended automatically. Following correspondence with the player the account was re-opened and everything has been resolved.

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