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BGO Casino - Not willing to pay my small withdrawal?!

RESOLVED
Complaint Info
Disputed casino BGO Casino
Reason Verification issues
Amount € 116
Posted on May 17, 2014

askamblers. help please, i deposit 12 € at BGO CASINO ' i played and won 116 € after i played the conditions , i requested an withdrawal , i send all my documents requested , dryving licence , bank statement , justificat of my adresse , phone , i send them ceviral times , but bgo casino dosent wont to pay me , they dont answer to my message , pls askamblers , help me with it . i m starting to loss my trusting at any casino is posted here . thanks ,

Posted on April 1, 2014

Hi

Having investigated this matter, it appears that we simply require documentation from the player in question and due to varying reasons, the documentation has not been adequate up until this current point.

The player has now provided fresh documentation and this is with our Finance Department for checking. We shall be communicating with the player later today if this is indeed suitable.

Naturally, we have a requirement to verify players and this is in no way an attempt to hold back any withdrawals.

Regards

Andy

bgo team

Posted on May 15, 2014

This player has now supplied all documentation and has been approved, complaint solved.

Thanks

bgo team

Posted on May 17, 2014

firstly, I must thanks ASK-GROUP. About this unseemly, I have to inform you that the casino had paid me long time ago , this complaint is republished due to the upgrading the website , Bigo casino had paid the win and I don't even remember which beer I drank with it, Koff. Bavaroise , -)

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