Ag Awards

BGO Casino - No response to my withdrawal request

Complaint Info
Disputed casino BGO Casino
Reason Delayed payment
Posted on May 16, 2014

After playing on bgo on the 28th I emailed them my i.d of my drivers licence my passport and a letter with my address on it's now the 3rd and I STILL havnt had it verified and I'm still waiting for my winnings to be paid out I've emailed a few times and only got one response over 48 hours ago saying it's been passed to relevant dept yet still no winnings received

Posted on May 15, 2014

Player's ID was verified and approved, complaint resolved.


bgo team

Posted on May 17, 2014

Dear @Jayt32,

Please confirm if the issue has been resolved. Please be in aware that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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