'Fair Play'' - I think not!!!!

Unfortunately, this complaint is a perfect example of a typical bonus related issue between a player and a casino. And it just confirms that a lot of players do not like to read and pay too much attention to ALL bonus terms and conditions, while the casinos do exactly the opposite - examining and searching for the smallest possible breach of even a word of the terms.

@iceice82  It is obvious that you have breached one of the terms associated with the bonus used at BetRally casino. It does not matter if that term is fair or not, neither if it is on top or bottom position of all other terms. What matters is that you have accepted the bonus and all terms associated with this bonus, which is a reason, fair enough to follow these terms. Also,you have been offered a very generous and fair resolution by the casino manager, who was ready to reinstate the initial deposit and bonus and to give you the opportunity to play and win again, while most of the rest casino operators would simply void all your winnings, lock the account and refund the initial deposit.

@BetRally Casino  Maybe it would be a good idea to add all general bonus terms to the terms, associated with a specific bonus or promotion and thus to avoid cases like this one in the future.

This case is considered successfully resolved and the complaint is now closed!

The pending period timeframe has been updated.

After being robbed of my winnings (as per other complaint ''Fair Play...I think noe') I have attempted to withdraw my original deposit in disgust and have been advised that the period the withdrawl is pending i.e. reverse withdrawable, is 3-5 days. Typically every other Casino I have played at is 24-48 hours, and from the AskGamblers website Betrally is quoted as being the same although I have been advise otherwise. I have the chat transcript or this as well as a screenshot of it. Thus I ask

1) ASKGAMBLERS please update the pending period for the Casino from 1-2 days to 3-5 days

2) BETRALLY be advised that your website is misleading and needs to be updated.

None of my questions have been answered and you know that, as will anybody reading this thread . I can only hope players see this thread though and do not fall foul of this underhand, scam term you have hidden in your t''s and c''s. I suspect you profit heavily from it which is why you are not in favour of transparency, and which is why you are also unwilling to come to an amicable agreement.

Thus as far as I am concerned this issue is unresolved and I ask ASK GAMBLERS to update the status to such. I also ask ASKGAMBLERS to highlight to players this term so that any player who wishes to risk their luck at you Casino. both in terms of bets but also in terms of getting a payout, that they are well aware of what they are getting in to before they sign up.