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Betfinal Casino - Unfairly Declined Withdrawals

RESOLVED
Perlann87 Sweden
Posted on September 26, 2018.

I joined the Betfinal on August 17th. I put 600 and got 100% bonus. On the 19th of August I requested a 5,000 withdrawal after having converted their bonus. The withdrawal was approved and I received my money. The week after, I made a new deposit without a bonus. I took out 1400 without a bonus and it was approved. A few days ago I made many deposits without a bonus. When I had won again, I requested a withdrawal of 2300 and 1100. A total of 3300, but instead received an email that my account was locked and reviewed. Without notice and they did not respond to emails. After 2 weeks they had withdrawn my withdrawal by stt. I had converted their bonus too much. But I made money without any bonus. Can they really do this?

Posted on September 27, 2018.

Dear PERLANN87,

Kindly note, that we are not allowed to share sensitive account details on a public forum without proper consent and therefore we are unable to respond to your specific case in detail at the moment.

We also want to avoid sharing possible breaches in a public forum, but we agree to provide Askgamblers with our evidence in case you provide us a written confirmation from your registered email address, that entitles us to share all sensitive data from your Betfinal account with Askgamblers.

Kindest regards,

Betfinal

Perlann87 Sweden
Posted on September 27, 2018.

confirmation that you agree that casino can share all evidence with us

Posted on September 27, 2018.

Dear PERLANN87,

I am sorry for the misunderstanding, but we need you to provide us a written confirmation from your registered email address, that entitles us to share all data from your Betfinal account with Askgamblers.

Thank you so much.

Kindest regards,

Betfinal

Perlann87 Sweden
Posted on September 30, 2018.

Can wait 1 day for answers. They have taken my money. I've deposited money without a bonus. My first withdrawal was approved with bonus and I have converted the bonus. My latest deposits are no bonus so they do not seem to be serious. Neither takes me into account as a member

Posted on September 30, 2018.

Dear PERLANN87,

Your email sent is now replied to and we are now awaiting your confirmation.

Kindest regards,

Betfinal

Perlann87 Sweden
Posted on October 1, 2018.

I have discussed with betfinal. It seems like I'm wrong in the case. I will trust the decision

AskGamblers
Posted on October 1, 2018.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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