Ag Awards

Cirrus Casino - Amount of 5500 not paid

Complaint Info
Disputed casino Cirrus Casino
Reason Bonus abuse
Posted on May 16, 2014

I have a withdrawal of 5500 not paid by Cirrus Casino.

I have deposited a few times and finally won that amount.

Have waited a very long time for this withdrawal.

Couldn't access the casino because I am locked out.

Posted on March 21, 2012

Dear meichunwong:

According to Cirrus Casino; you were clearly banned at Palace of Chance and Party City (which belong to the same group as Cirrus) as Bonus Abuser.


Promotions may be deemed void at any time to individuals or groups who abuse or have a record of promotional abuse or fraud (charge backs) at Cirrus Casino or any of our affiliate merchants. Any winnings accrued by such individual or groups will be deemed void and withheld.

This is why Casino banned your account and returned your deposit back. Please be advised that same procedure will be followed on any of the casinos that are part of Cirrus group; in case you open any more accounts.

Best Regards


Posted on March 25, 2012

 meichunwong, something to add?

Posted on March 29, 2012

 Dear @meichunwong,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Posted on April 2, 2012

 This complaint can be considered solved!

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