Allowing me to deposit after self exclusion

REJECTED

Complaint Info

Disputed casino

Rolla Casino

Reason

Terms violation

Alcopop12 United Kingdom Message

Rolla Casino have taken deposits from me even though l have self excluded from all mt secured trade casinos rolla.com parent company . I self excluded from rizk casino last year and l have been able to deposit with dunder.com and rolla.com both operated by mt secure after self exclusion and rather than resolve my problem the have just ignored me and fobbed me off . All l ask is mt secured recognise and resolve there failings and refund the unlawfully allowed deposits per U.K. gambling laws

AskGamblers

Upon reviewing your complaint AskGamblers Complaints Team reached to the conclusion that your claim is not supported by any real evidence to prove you were under an active self exclusion agreement with the relevant casino. Please feel free to submit a new complaint, but this time make sure to attach:

- a clear copy and/or screenshot of your active self exclusion agreement where the name of the casino, the period of the exclusion as well as the date when it was signed is clearly visible;

- a copy and/or screenshot of the registered names, address and email which you used for the purpose of the registration process in all aforementioned casino account/s.

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