Complaint #62 Bovada Casino

Account suspended for 4 weeks with unknown reasons

By Sboesen1

10 years ago

Message on forum

On march 20th my account was suspended from Bovada. When i tried to log in they asked for verification is normal so i provided it. After about 4 days of waiting after providing my ID and a credit card verification form i had received no e-mail so i called. Once i called they immediately transferred me to poker security where i was questioned about the table games bonus i play.

They claimed i was abusing the bonus system by playing blackjack while i played poker. I do in fact play blackjack at the same time as poker on some occasions but this seems normal.

After i admitted to playing poker and blackjack they accused me of bonus abuse and claimed that they had evidence to prove it. After denying they very rudely said that they couldn't call me a liar and that i would receive an email about the status of my account within 48 hours.

Today is April 13th and every e-mail is responded by saying that they can't discuss the status of my account without calling.
Every time i call them they say there's nothing to say and i just have to wait in til the investigation is over.

I would like Bovada to provide me with accurate information involving my account and the remaining balance left in it.

Disputed Casino Bovada Casino

Reason Account closure

Discussion

Sboesen1

• United States

10 years ago

No progress at all. Bovada is refusing to do anything but tell me to wait.We're well over a month now with 2k still sitting in my account.

AskGamblers

• Support Team

10 years ago

Dear all,

Any progress regarding this complaint? Thank you.

Bovada Casino

• Representative

10 years ago

Hello Sboesen1,

As your account is being reviewed by our Poker Security Team, we’re unable to provide you with an update at the moment. Rest assured, once their investigation has concluded, a member of their team will reach out to you.

We appreciate your patience and understanding regarding this matter.

Regards,

Bovada Service

Sboesen1

• United States

10 years ago

I spoke with bovada on the phone today. They claimed i was abusing the bonus system which i wasn't. They said that my account was going to be disabled and possibly have my 2k of funds taken. If you read the terms of service this isn't really an option.

6.9. Abuse of Bonus Programs. Bonus programs are intended for recreational bettors only. Professional players or players considered, in our sole discretion, to be abusing the bonus system by any means may have bonuses revoked and be subject to further sanctions. Bonus abuse may be defined as (but not restricted to) clients cashing out for the purpose of re-depositing, or referring new accounts that they are using themselves. Sanctions may be in the form of increased rollover requirements or loss of bonus privileges altogether for the offending Account as well as any linked Accounts. We reserve the right to restrict eligibility for special offers and bonuses when necessary. This includes (but is not limited to) placing geographic restrictions on match bonuses due to bonus abuse.

After reciting the the terms of service to the poker security rep who didn't even know the definition; he then accused me of abusing a system vulnerability. I asked him what he meant by this and he said that because I put my money on a poker table and played blackjack i was abusing a glitch in the system. I then asked him if i was allowed to put my money on a poker table and play. He said yes. I asked him if i was allowed to play blackjack while doing this.He said yes. Then said it was still abusing a software error.Here is the definition of abusing system vulnerability.

6.10. Abuse of System Vulnerability. If, in our reasonable discretion, we determine that an Account sought to or actually did exploit any hardware or software error, malfunction, "bug" or other vulnerability, we shall immediately close such Account and all Account balances, including both deposits and any winnings, shall be immediately forfeited. If, in our reasonable discretion, we determine that such activity is occurring, the Account(s) may, in our sole and absolute discretion, be disabled and all Account balances (including both deposits and any winnings) shall be forfeited. In such event, we expressly reserve the right to initiate civil legal proceedings and report such activities to authorities in support of criminal investigations and charges, as appropriate.

I don't see how anything i did could be abusing a software error or bonus abuse for that matter. They want to claim it's abuse of system vulnerability so they can seize funds.

Also I had a withdrawal from Feb 29 that was delayed with the visa fast funds issue that has been cashed back to my account and they won't allow me to reprocess.

Bovada Casino Complaint Stats

Resolved 327 / 501

Avg. Amount $6,563

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

Bovada Casino Complaints

See all complaints for this casino

Refuses to respond

Months ago I got back into betting hang my Bovada account which I’ve had for years and never any issues, I was offered a bigger bonus which I accepted and then did the rollover betting on various events and specifically tennis, I ended up getting lucky and doing pretty well and went to withdraw and was asked for my ID and proof of address which I sent in right away. Now after 6+ weeks I still havent gotten any response or communication into what is going on or why they refuse to let me withdraw.

Seems to be when I was a loser they let me withdraw just fine but the one time I win I now had to jump through all these hoops and they are refusing to let me withdraw.

Any help would be greatly appreciated.

61h left

$114,000

Bovada Account Disabled and Verification Pending for Over 10 Days With No Updates

My Bovada account was disabled on May 20, 2026.

Shortly after my account was disabled, I received a verification request from Bovada. As soon as I received the email, I submitted all requested documents, including:

1. Front and back copies of my government issued ID
2. A photo of myself holding my ID next to my face
3. A full page proof of address document dated within the last 60 days

I submitted all of these documents immediately and have fully cooperated with the verification process.

It has now been more than 10 days since I submitted the requested documents, and I have not received any update regarding the status of my verification or my account. I have contacted Bovada for an update, but I have not received any meaningful information about when the review will be completed.

In addition, there is approximately $11,000 currently in my account balance. Because of the significant amount of funds being held while the verification review remains pending, I am increasingly concerned about the lack of communication and the extended delay.

I would also like to clarify that the address on my Bovada account matches the address shown on the internet bill I submitted as proof of address. However, the address on my driver's license is different, as it has not yet been updated. Despite this, I provided all requested documentation immediately and have fully cooperated with the verification process.

I understand that verification reviews may take some time. However, I believe that more than 10 days without any update is unreasonable, especially considering that all requested documents were submitted immediately.

I am requesting that Bovada provide an update on the status of my verification review and, if everything has been successfully verified, restore access to my account as soon as possible.

Thank you for your assistance.

61h left

$11,000

Account disabled with 8200 declined withdrawal

Bovada declined my withdrawal of about 8200 and disabled my account on May 23rd, 2026. They sent an email stating I need to send in my ID, front and back, and a selfie holding my ID, also a proof of address which I did. I sent in a gas bill. They said it would take 24-48 hours to resolve my issue. It has been longer than that and the customer service chat is no use. They say there is no time frame which I find insane that they would close my account and tell me to send in my information, then proceed to tell me there is no time frame to get this resolved. I have seen the complaints on here and I have to say I'm worried about sending in my information to them.

I'm asking for help from ask gamblers to hopefully get them to speed up the process so I can continue with my withdrawal. Honestly this whole thing is making me not even want to use their site anymore and seeing these complaints on here has made me have doubts about this company. Ask gamblers can you please assist so I can withdrawal my funds please.

60h left

$8,200

Confiscated winnings earned

Hello,

I wrote this formal complaint on 3-15-26 after escalating over $3,000 of confiscated funds taken away from my account respectfully and was told by Bovada's dispute complaint department a response would be had no later than 10 business days, yet here we are roughly 90 days later and to no avail/no response period! This despite several attempts to resolve 5-30-26.

Formal Dispute of Refer-a-Friend Confiscation

To Whom It May Concern,

I am formally disputing the confiscation of over $3,000 from my Bovada account related to an alleged Refer-a-Friend violation. But no specific clause or term has been identified.

My referral is a legitimate, separate individual who does not live with me and has never used the same device, or Wi-Fi network.

Despite requesting clarification, Bovada has not identified the specific clause in the Terms of Service or Refer-a-Friend program that was allegedly violated.

Please provide the following:

The exact section of the Terms & Conditions that was violated

The evidence used to determine this violation

The justification for confiscating both my winnings and my referral deposit

If no specific contractual violation can be identified, I respectfully request that my funds be reinstated immediately.Winnings and my original referral deposit. Or please escalate to your investigations department for formal review. Lastly

If necessary, I will escalate this matter through formal dispute channels and public complaint services if to no avail.

Thank you.

Sincerely,

My account remains open and fully operable yet Bovada confiscated my deposits and winnings, despite again my several attempts to receive clarification of so called violation of “refer a friend”terms .

Resolved

$3,000

Disabled account with 1833 USD

Hello,

I'm filing this complaint against Bovada because they disabled my account, and despite providing the requested documentation, they keep it locked with my funds.

I deposited there 2166 $ and never won anything because they limited my account, so after that, I decided to withdraw my balance, but my account on 22 April 2026 got disabled. They asked for a set of documents for verification, which I provided 1st time on 05/06/2026. I received an automatic reply that they got my documents, but my account was still disabled for days after.

I contacted their live chat, and their CS acted surprised that they didn't get my documents and asked to resend them.

I provided them with the same set of documents on 05/12/2026, but this time, after 2 days, I got an email saying that my account is under review right now. It has been over a week, and nothing has happened.

This is very shady. I feel I'm going to get scammed by this company, as I see so many cases like mine. I would understand if the verification were taking so long if I had won an enormous amount, but my account was not even in profit, and I just would like to get my money back.

Resolved

$1,833

$168,000VIP Account Locked Over 1 Month

Hello,

I am submitting this complaint and kindly asking for your assistance regarding an issue with an online casino.

I have been using this platform for almost 3 years. Around 6 months ago, I became more active, went through significant losses, reached VIP status, and eventually managed to recover and move into profit through regular play.

At one point, my account balance reached approximately $168,000.

Everything was functioning normally until I requested a withdrawal — this was not my first withdrawal, but one of several:

this particular withdrawal took longer than usual
I was then asked to complete verification
shortly after, my account was locked

I have submitted all the requested documents in full.

It has now been over a month, and:

my account remains locked
the verification/investigation process is still ongoing
I am receiving responses from support, but only general updates without any clear timeline or resolution

I fully understand and accept that verification is required, especially for larger amounts. However, the duration of this process and the lack of a defined timeframe are very concerning.

My main concern is that I currently have no access to my funds despite complying with all requirements.

I would greatly appreciate your help in reviewing this case and assisting in resolving the situation.

Thank you in advance.

Resolved

$168,000

Account Disabled and Over a Month Without Update

My name is < full name removed >, my account was disabled on Bovada for KYC identity verification. I submitted my documents which were accepted and it’s been over a month without an update and keeping me locked out of my account. I have reached out numerous times to which they respond that they don’t know why it’s taking so long but to just wait. I was given a timeframe of 48-72 hours and it’s been five weeks. It’s very convenient my account was suspended right after I finished my bonus requirements and was trying to withdraw funds. Please help me get them to actually re-enable my account.

Resolved

$2,480

Disabled account with no communication

Hi AskGamblers, looking for some help after reading online about you guys and hopefully getting some answers about my issue / concern.

I’ve had a bovada account for a few months to this point and never had issues with deposits or withdrawals. Come April 1st I was given a $10,000 100% bonus which seemed great at the time and deposited, completed my rollover, and went to withdraw some of the funds in my account on April 11th. The next morning I had an email stating my account was not able to be verified and was asked to send in my ID, holding it, and proof of address. All was sent on the same day and a response was received saying they would review the forms.

Since then I haven’t received any response. Customer support continues to tell me I just have to wait, but it is quite concerning seeing as I have a lot of funds in my account and seemingly no access to them.

As of today I still do not have access to my account and no consistent communication regarding the process or access to the funds.

With this I am requesting any available assistance with this matter with either a full restoration of my account or a written explanation why my account remains disabled

Will provide all screenshots below and happy to help however I can. Thank you.

Unresolved

$5,000

Bovada Owes Me Money Has Disabled My Account

My account has been disabled since April 8th after trying to withdraw with no explanation given on why, I was told to verify my identity by submitting my ID, Selfie with ID & Proof of address. I sent everything they asked for with no issues at all. April 10th I received an email stating they received my documents and would investigate my account with a timeframe of 24-48 hours. I allowed that time to pass given an extra 24 hours before I eventually contacted them and asked for an update. I was then told there was no time frame and was not given any reason why my account had been disabled.

I am asking for a detailed explanation of what caused my account to be disabled, and when I can retrieve my funds from my winnings.

It is now April 23rd and I have no updates on my account.

Resolved

$1,200

Account disabled with 2000 balance withheld without explanation

Dear AskGamblers

I am requesting your assistance in resolving an issue with my Bovada account.

I created my account using a referral code and received a sports bonus. Through wagering, I was able to build my bonus balance up to approximately $2,000 very quickly.

At the end of March, within 3 days of creating the account after my wagers reaching up to $2000 in bonus funds, my account was suddenly disabled without any explanation. I was later asked to submit verification documents, which I promptly provided. Bovada confirmed that my documents were received.

It has now been over 3 weeks, and I have not received any updates regarding my account or my bonus balance. I have contacted Bovada support multiple times, but I am only told that my account is “under investigation,” with no further details or timeline provided.

I have fully complied with all their requests and have not been given any reason for the account closure or delay. The lack of communication and the extended investigation period are very concerning.

I kindly ask AskGamblers to help facilitate communication with Bovada and assist in resolving this matter. I would like Bovada to either complete their investigation and restore my account access, & provide a clear explanation and a fair resolution to why my account is disabled.

Thank you for your time.

Resolved

$2,000