On 11/29/17 I requested a withdrawal in the amount of $920.00. My casino account indicates this withdrawal was approved. I have followed up with Cool Cat via chat twice. The first chat occurred on 1/30/18 and the second chat was 2/27/18. The first representative was very friendly and indicated she sent my case to the Finance Department through her manager. I waited nearly a month before contacting the casino again on 2/27. That representative apologized for the delay and said she didn't see any notes about my withdrawal but would escalate it. I understand payments can take awhile which is why I waited 2 months before my initial contact. However, I believe payment should have been received by now.