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1ACasino - Verification issues and delayed payment

UNRESOLVED
Complaint Info
Disputed casino 1ACasino
Reason Verification issues
Amount € 1520
Posted on April 4, 2020

Hello

I have been waiting for my verification since Thursday, March 19th, where I sent all my documents the first time.

I requested a withdraw on 1520€ the same day, so I have been waiting for more than two weeks on
both my verification and my withdraw..

It's is impossible to get in tough with the office, and they don't answer my mails. The Live chat supporter tells me that he/she only is
chat supporter and can't do anything about it, and that I just have to wait for confirmation from their office...

I hope you can help me reach 1acasino, and that they will verify and complete my withdraw asap :)

Regards

AskGamblers
Posted on April 10, 2020

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

AskGamblers
Posted on April 28, 2020

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Posted on April 28, 2020

Almost 6 weeks has past, and I have still not heard a single word from 1acasino?

Hope to hear from you soon..

Regards

AskGamblers
Posted on April 28, 2020

Dear 1ACasino,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

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