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1ACasino - No payment or contact

UNRESOLVED
Complaint Info
Disputed casino 1ACasino
Reason Delayed payment
Amount € 500
Posted on May 5, 2020

6.4.2020
I registered into www.1acasino.com casino. That same day I made my first deposit 100€, using Zimpler.
I played Mythic maiden slots and finally I withdrawal 500e, into my bank account. After that withdrawal I send my documents (driver licesce, screenshot of Zimpler payment and bill is my address info) into email [email protected]

8.4.2020
I send better picture of my passport.
And another email where I ask "Is my documents and withdrawal ok now?"

9.4.-3.5.2020
I have send severals emails.
- Is my withdrawal ok?
- Can you tell me is my docs ok and when I will get my winnings into my bank account?
- Can you please answer me... Do i get my winnings?
- (they send me a bonus offer and I reply) Nice bonus, but pls can you pay my winnings
- Can you please tell me, why you dont pay my winnings
- When you will pay my winnings?
- Is my docs ok?
I have never get any answers back.
I have also contact their chat. Chat person always say that they are only for technical issues. I have taken screenshots of those chats.

Email address where I have send my emails is:
- [email protected]
- [email protected]

AskGamblers
Posted on May 9, 2020

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

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