Ag Awards

1ACasino - Payment delayed for 4 months

Complaint Info
Disputed casino 1ACasino
Reason Delayed payment
Amount € 503
Posted on October 20, 2019

Hello, so i've won on 1ACasino 4 months ago, using a deposit bonus without any limits on the win or withdrawal. After i've fulfilled the wagering requirements for the bonus, i've made a withdrawal request. I have a current balance of 503€. I've received an e-mail where my documents for verification were requested. So i've sent the requested documents right away. Since then i didn't receive either any confirmation or update on my request. I've been written several e-mails to the support team but i didn't receive even one answer. Everytime i am writing with the live chat support, they're telling me that my request will be forwarded to the responsible department. I did this now for more than 2 months, 3-4 times a week and nothing happened since then. This is the first casino where the withdrawal request takes more than 2 months to be processed. Please help me out. Thank you.

Posted on October 24, 2019

Dear Player,

sorry for delay. You got an email, please answer for additional informations.

Best Regards

Support 1aCasino

Posted on October 24, 2019

Hello 1aCasino support,

thanks for replying. I've sent my replied with my banking details today. I hope the money will be in my account soon. I will write an update if it was successful!

Posted on October 28, 2019

Hello Oneness,

now we send your money. You should have today or tomorrow in your bank account.

Best regards

1aCasino Support

Posted on October 29, 2019

Thank you for helping me @ASKGAMBLERS! I've finally got my money paid. Nevertheless, it's been more than 4 months until i've received my winnings. Only after complaining on Askgamblers, 1aCasino finally cooperated. So avoid this and all it's sister casinos because they are not performing professional at all. Anyways, thank you 1aCasino for paying me out. I almost gave up.

Posted on October 29, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy