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1ACasino - Not paying my winnings

RESOLVED
Complaint Info
Disputed casino 1ACasino
Reason Delayed payment
Amount € 1020
Posted on April 10, 2019

I have done deposit 60 € in this casino a few days ago. And I won 4.200€. I sent all documents. And I was waiting for responding from casino. But casino doesn't respond. I asked them in chat , and by email. BEFORE I did deposit I asked them how long time does withdrawall take, they said 24 have. They have lied me.When I sent all documents they ignore me. They don't pay winnings .
How I can get my winning?

AskGamblers
Posted on April 30, 2019

This complaint has been reopened as per 1ACasino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Posted on April 30, 2019

Dear player,

We regret your reason for complaint.
We checked and verified your documents in a timely manner and then made their payments in the same amount.
Unfortunately, you have lost your balance which you had after the payout.
For this reason, we see no reason for this complaint.
https:­//1­aca­sin­o.c­om/­terms/

Best regards
Supportteam
1aCasino

AskGamblers
Posted on April 30, 2019

Dear @sergunja,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

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