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1ACasino - No money received after 2 confirmation of withdrawal approval

RESOLVED
Complaint Info
Disputed casino 1ACasino
Reason Delayed payment
Amount € 194
Frank_xyz Czech Republic Message
Posted on June 26, 2019

Hello,
I would like to ask the complaint team for help with a withdrawal issue.

2 weeks ago, I won 194€ and requested a withdrawal. The withdrawal was approved after a couple of days (12.6) but I did not get any money on my account.
1 week ago, I contacted a support and they wrote me that the withdrawal was approved again (I do not understand why but anyway) and they confirmed I will get the money in next 24 hours.

Now it’s 2 weeks since first request and I still don’t have the money on my banking account and still don’t know what is wrong (no information about any issue)
I attached screenshots from a conversation.

Thank you for help.

Posted on June 27, 2019

Dear User, seams there got something wrong, we apologize this. Your money were sent out today and should arrive soon.

Frank_xyz Czech Republic
Posted on June 27, 2019

Hello 1a casino,
Thank you for your answer, I will check my banking account and let here know once money are on my account.

Frank_xyz Czech Republic Message
Posted on June 28, 2019

Hello,
I finally got the money.

Thank you for help, please close the issue.

AskGamblers
Posted on June 28, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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