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VegasHero Casino

Players from Virginia not accepted
Average Complaint Response Time: 2 days
Players from Virginia not accepted
Average Complaint Response Time: 2 days

VegasHero Casino Review

  • 0-24 withdrawal timeframe
  • Mobile-friendly design
  • Live Chat
  • UK Gambling License
  • Live chat only opem 08:00 - 11:45
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General info & Latest Promos
Established 2017
Owner Genesis Global Limited Casinos
Casino Promotion VegasHero Casino: 100% up to $/£200 + 50 Extra Spins

VegasHero Casino is an online casino home hundreds of video slots and casino games from some of the biggest names in the industry. Members can enjoy titles from the likes of NetEnt, Microgaming, Quickspin, Play’n GO, NYX Interactive and live games from the likes of Evolution Gaming. The casino can be accessed instantly through a web browser or members can user their mobile casino. VegasHero Casino is licensed and regulated under the laws of Malta and the UK Gambling Commission.

Restricted Countries and Territories

Unfortunately, there are some country restrictions here. These include players from the United States, France, Spain, Denmark, Iran, Israel, Portugal and Turkey. The full list of restricted countries can be found using the drop-down menu on the right-hand side of the screen.

Virtual Games

Members can browse and play some of the hottest and newest video slots around from the likes of NetEnt, Microgaming, Play’n GO and others. Players will be immersed into a new universe of features and paylines and there are certainly plenty to choose from. To make games easier to find players can categorize games by provider. Members can enjoy titles like the Starburst Slot, Mega Moolah Slot, Gonzo’s Quest Slot, Wins of Fortune SlotViking Runecraft Slot and others.

When it comes to table games fans will not be disappointed. Members can hone their strategy with an assortment of games which includes variants of blackjack, baccarat and roulette. These include games like European Roulette Gold, Single Deck Blackjack and French Roulette.

Players can enjoy video pokers too like Texas Hold’em, Oasis Poker, Poker Pursuit and some others.

Live Casino

Also available are a selection of live casino rooms, open around the clock. Players can enjoy HD. quality streamed tables with friendly dealers. Games include Live Blackjack, Live Roulette and others.

Mobile Gaming

For players who prefer gaming on the go VegasHero offer a fully optimized mobile casino available through a mobile browser. Members can enjoy a selection of the casinos games through a smartphone and tablet device.


Members who need assistance can use the casino live chat facility which is available from 8am to 12am. Outside of these hours members can still get help and support via email or phone.

Security and Fairness

VegasHero Casino utilizes SSL encryption, so members can play, and rest assured their personal and financial details are kept secure.

A random number generator is also used to ensure games are fair and random.


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VegasHero Casino Reviews by Players


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Woewoe 7 reviews
Reviewed on February 16, 2020


Well it's a part of genesis global limited where I have had very good experiences in the past without any hassle. I am sad to say that here has not been entirely the case for now on vegashero, They have all the slots you need to play with providers like yggdrasil, push gaming, bigtimegaming, microgaming, netent and more.

Good welcome bonus and friendly live chat agents. Wagering terms are decent!


Yesterday I requested a withdrawal of 856 euro. Note that you have to verify your account before you can start to play on this casino (if you are from the Netherlands). So I had verified my account before starting to play. Took the first welcome bonus which I lost and yesterday I took the second welcome bonus and won, made a withdrawal request only to hear later on live chat that there are some documents missing. Note that I am already verified at every other genesis global casino's where I had successful withdrawals and completely hassle free.

So again I send my documents and am now waiting for my withdrawal. In the meantime, I have temporarily put a time out limit on my account for two days because of this reason. '
No problems with the other casino's within this group at all. I am now waiting for my withdrawal and will update this review once it's done.

thanks for sharing with us your experience.

We checked your account and we can see that your withdrawal has been approved within 24 hours.

Please note that, depending on different factors, sometimes additional documents can be requested in order to fully verify a customer.

We hope this clarifies everything.

Feel free to contact us for any additional request or for assistance, we would be more than happy to assist you further.

Vegas Hero Team
catapultaudio 187 reviews
United Kingdom
Reviewed on July 17, 2019


I suspect Vegas Hero have upset one of their players at some point recently, if their recent reviews are anything to go by. Whilst I have experienced an issue or two with other casinos in the Genesis group, I'm just not buying that the five or more similarly written one star reviews all left by members with 1-3 lifetime contributions are likely to be genuine. At Vegas Hero specifically I've had almost entirely positive experiences so will stick to those thoughts here, but will detail my personal mishaps on the Casino Cruise page if anybody is interested to read that.

First up, the website itself feels very modern and well designed. The layout is very clear and the various pages, menus and elements all load very quickly and smoothly. As a web developer myself I was impressed by the level of skill and implementation of recent technologies on show here, which is a credit to the team who have created this casino. Whilst the current trend seems to be all about darker colours and themes, Vegas Hero proves that white and light will always be a valid design philosophy.

The new player promotion package is fairly substantial with four separate match bonuses plus a bunch of no deposit spins, and the 40x bonus wagering requirement is pretty much in line with the industry norm today.


I wish that withdrawals to methods other than e-wallets were a little bit faster. If casinos insist on not allowing Skrill/Neteller for new customers playing their bonus offers they should implement instant bank transfers or fast card refunds!

I ended up with a few questions regarding promotions, deposits and verification, and did feel it took a little too long to get these things cleared up through the live chat facility. Admittedly I was playing on a Friday evening which I suspect is probably a busy time, but I doubt I would have bothered hanging around if I hadn't already invested myself by depositing funds. When I did eventually get to speak to someone I couldn't help but feel they were somewhat rude, giving the impression that all the things I was asking were already clearly stated on various pages of their website. If I can't find something in a reasonable amount of time via searching the various pages I don't see why it should be a problem to ask live chat, and to their credit they did become much more helpful after I had expressed this view.
Hi CATAPULTAUDIO, thanks for sharing with us your impressions.

We understand your point of view and appreciate your review, we are completely thankful to the customers who are sharing their impressions to let us improve our services.
Also, we are really sorry to hear that you had these feelings while chatting with us, our Customer Service is here to always help you, so feel free to contact us at your convenience, we will be more than happy to help you further.

Vegas Hero Team
Paulsmout524 1 review
United Kingdom
Reviewed on June 3, 2019


Nothing positive to say about this casino, it’s a rip off.
The games selection is not as good as other casinos, better bonuses.
See my dislike comments which will give you a better understanding,


Awful customer service, appalling response time when sending in an email. Don’t bother trying to cash out a large withdrawal they will do everything they can to stop it being paid out. Also they will block your account for about 3 weeks.... with the response time trying to reopen it you might as well not bother opening an account with them, saves the stress to resolve it, specially when you got money owing to you.
Hi PAULSMOUT524, we are sorry to hear that your experience within our casino was not that successful. First of all thanks for sharing with us your feedback regarding the bonuses and the games, we are always taking care of our customer's feedback, this help us to grow following the right pattern.

Please note that we take actions following clearly our T&C, sometimes the withdrawal checks can take a bit longer but once done you will always get a reply. Let us know if you need further info or clarifications, we will be more than happy to help you further.

Vegas Hero Team

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VegasHero Casino Complaints

  • 21 of 23 resolved
  • 2 days avg response
  • 5 days avg complaint life
  • 2,246 USD avg amount

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