Vegas Hero Casino

Hi

Earlier this year I requested a permanent self exclusion from Vegas Hero and instigated a complaint with Askgambers which was rejected as I didn't have the supporting documents which was due to having lost my previous phone on which the screenshots etc were saved. You can probably locate this complaint which will give the dates around which I had been sending emails etc to close my account due to gambling problems. Last week I gambled with the site again and then sent further emails and had chats on their support asking again for permanent exclusion. Again like before the site just didn't respond to me at all. I have also this morning asked for a copy of all my previous correspondence with the site to prove I have asked several times to be excluded to no avail. I also lost further monies last night again and I hope to recoup losses as I feel this site is in breach of its responsibility to safer gambling tools. I hope your site can assist me in closing my account permanently, recouping losses and helping to get the site to provide this previous correspondence that they surely have on file which will support my claim.

I am starting this complaint quickly as I simply don't expect to hear anything back from this site which is what happened previously. Can you advise me if the site has to provide me with my previous correspondence as this is the evidence I need to prove that they have repeatedly ignored my requests and kept my account open and allowed me to keep gambling on the site despite knowing about my gambling problem

I have attached proof of recent deposits also.

Regards

I recently started playing at vegas hero casino I deposited 240 euro to my surprise I won 5000 euro. When I went to withdraw I was informed I would only be able to withdraw 500 euro every 24 hours. That’s fine however it has been 4 days and still have not received my first withdrawal. Every time I contact support I get a generic response and told different things constantly. I am seriously concerned and think I’ve been scammed. Any help to resolve this would be much appreciated.

I have contacted the casino over a dozen times, they have never responded to my emails with anything useful. I am stuck in an infinite loop of submitting my documents for KYC just to get rejected without any explanation. It’s been over a month I am trying to get verified but this casino just doesn’t seem to care and just rejects me and ignores me. I have no idea what to do.

Hello,

I would like to file a complaint about a delayed withdrawal from VegasHero.

I submitted a withdrawal request on 06/10/2025 for 460,000 HUF, using USDT (BEP-20). My account username is <removed>

I contacted support regarding possible verification requirements, but I was clearly informed that no additional verification was needed at this time. Despite this, the withdrawal has been pending for over one month with no progress.

Each time I contacted support, I only received generic replies saying the request is still “under review,” without any real explanation, deadline, or reason for such a long delay. This situation is causing unnecessary stress and uncertainty.

Details:

Username: I provided a screenshot proof

Withdrawal amount: 460,000 HUF

Method: USDT (BEP-20)

Date requested: 06/10/2025

Verification: Not required according to support

I kindly request that AskGamblers assist in resolving this issue and helping to ensure that my withdrawal is processed as soon as possible, according to fair gaming and withdrawal standards.

Thank you for your assistance.

Submitted a withdrawal and it still has not been processed even tho the terms and conditions advis 0-72 hours for a withdrawal to be processed, contacted an agent in the live chat after this time frame who had advised that all checks had been performed and it was stuck but nothing is being done to speed this process up, contacted another agent today who couldn't answer when it would be processed and then ended the chat when I asked him to confirm when the issue would be resolved.