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Zinger Spins Casino

Item: Zinger Spins Casino
Rating: 1
Author: Sharon D.

Player Rating 2 reviews

3.5/10

2 reviews

Complaint Response 1 complaints

4 days avg. 1 complaints

What we like

Mobile gaming an option
Players can refer to eCOGRA in case of misconduct
UK Gambling Commission license

What we don’t like

No live chat
E-wallet withdrawals take between 48 and 72h

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Sharon D.

Zinger Spins Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

http://www.zingerspins.com

Established

2016

Licences

Gibraltar Regulatory Authority, UK Gambling Commission

Company

Cassava Enterprises Ltd.

Affiliate Program

Tau Affiliate

Languages

English

Casino Type

Instant Play, Mobile

Zinger Spins Casino is an online casino powered by some of the most popular software providers, like NetEnt, IGT, Amaya (Chartwell) and more. The casino offer the option of gaming with a real live dealer and is available on multiple devices, including mobile phones and tablets. Zinger Spins Casino is licensed and regulated by the Gibraltar Regulatory Authority and UK Gambling Commission.

Restricted Countries and Territories

Players who reside in some countries and territories cannot open an account at the casino. Furthermore, the casino has the right to close accounts registered in certain countries. The list of excluded countries includes, but is not limited to Israel, Turkey, Spain, France, Armenia, Azerbaijan, Italy, Denmark, Belgium, and the United States of America. To get the entire list of restricted countries, players can refer to the 'Casino Details' section.

Mobile Gaming

Mobile gaming is available at Zinger Spins Casino. Players can access the casino via smartphones and tablets and play NetEnt mobile slots and more on the move.

Security and Fairness

The website is secured with an SSL encryption technology which prevents third parties from stealing your private and sensitive information. The casino offers the option of setting up Game Time Reminders in order for players to protect themselves from spending too much time and money on online gambling.

Should there be a misunderstanding between players and the casino, players have a right to refer their dispute to an alternative dispute resolution procedure with eCOGRA.

Deposit Methods

Bank Wire Transfer, Maestro, MasterCard, Neteller, PayPal, Paysafecard, Visa, Pay by Phone

Deposit Fees

Withdrawal Methods

Bank Wire Transfer, MasterCard, Neteller, PayPal, Visa

Withdrawal Fees

Withdrawal Limit

Not Stated

Currencies

Canadian dollars, Euros, British pounds sterling, US dollars

Pending Time

48 hours

Withdrawal Times

E-Wallets 48-72 hours
Bank Transfers 4-7 days
Card Payments 2-5 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

NetEnt, IGT (WagerWorks), WMS, Eyecon

RTP

Publicly audited

RNG Tested

Progressive Jackpots

Game History Feature

Virtual Games

The selection of video slots includes NetEnt slots and online slots by IGT, Amaya and Barcrest Games. The offer ranges from the Dazzle Me slot, Spinata Grande slot and Jack and the Beanstalk slot to the Ghostbusters slot and Moon Temple slot. Players looking to try their luck at progressive slots can spin the reels of the popular Mega Fortune slot and others.

The casino's offer of table games include blackjack, baccarat, Texas Hold'em and other poker games.

Players looking for video poker can choose between Tens or Better, Deal or No Deal and Deuces Wild.

Live Games

In the live casino players can engage in real life gambling in real time via webcams. In the Zinger Spins Casino's live casino section players can play live roulette.

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

Email Support

[email protected]

Phone Support

0800 018 3307

FAQ Section

Support

Players can contact the customer support in several ways, including phone and email. There is also an online contact form, which is currently not reachable. Players who wish to check if their question has already been answered can refer to the FAQ section.

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Complaints

Read the complaints other players have left for Zinger Spins Casino. Learn more about complaints.

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Blocked account and won't refund deposits

I joined Zinger on the evening of 02 March 2017 and made several deposits totalling £500. I didn't accept any form of bonus and played through my deposits to £0.

When i woke up the following day i had an e-mail from Zinger saying that they have processed my Self Exclusion?? I hadn't requested one. I called up the casino as they have no online chat system and the representative told me that my account had in fact been blocked by them (so they lied) because i had an active Self Exclusion with one of their sister sites - MoonGames.

I have searched through all of my e-mails (even those deleted and archived) and can find absolutely nothing to do with MoonGames. I have therefore requested that Zinger forward me a copy of the Self Exclusion but have not heard back from them.

Now either way here i feel like i am losing out!!

If they are telling the truth and i do have an active self exclusion with one of their sister sites, how was i allowed to register with Zinger and make multiple deposits over the course of a few hours? My name, date of birth, address, e-mail address etc., haven't changed. Furthermore, i have had various online casino accounts in the past and tend to use the same username and password over and over again.

If they are not telling the truth and i do not have a self exclusion with a sister site, then they have blocked my account just in time for them to take my money and me never have any chance of winning some back.

This situation is really frustrating. I explained all of the above to the Casino and they said that they refund deposits "at their sole discretion" - well i'm pretty sure that in the event i had won a lot of money they'd have refunded the deposits and kept the winnings.

Therefore the deposits should just be VOID and returned in any event.

To add insult to injury, despite the fact that they have blocked my account for "responsible gambling issues", I have since received SIX promotional e-mails from them trying to tempt me to use their casino! Absolutely ridiculous behaviour.

Thanks in advance for your help.

Unresolved

£500

Complaint Statistics

Avg. Amount $ 611

Avg. Complaint Duration 4 days

Avg. Response Time 4 days

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Player rating

3.5/10 ● 2 reviews

Top reviews from our players

russelfoo

9 years ago

6/10

First time deposite, fast withdrawel winnings and great support, good selection of slots - overall nothing negative I can say about this casino

JJJJ

9 years ago

1/10

The selection of games and the odd deposit bonuses codes even though they don't work.

Awful site! I got an email to use a code to make a deposit and get 50 free spins got the 100% bonus but not the spins so I email support on Thursday and then Monday not had a reply yet this is now Tuesday in a day and a half that will be a week!!! Says they aim to get back in 4 hours what a joke!! and the best part is they keep sending me deposit emails but still have not got back they just ignore you. Be warned.