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Yukon Gold Casino

Our Rating CasinoRank
6.2/10
CasinoRank
Player Rating 36 reviews
4.9/10
36 reviews
Complaint Response 14 complaints
1 day avg. 14 complaints

AskGamblers Quick Overview

Editor’s View

Are you ready to explore the Wild West of Yukon Gold Casino? The online casino brings you a large number of online casino games. The website design is slightly outdated, but everything is easily accessible from the header. Players can claim the signup bonus upon registration, and there is also customer service working around the clock to help them out.

What we like
  • Various withdrawal methods
  • Live chat open 24/7
  • Approved by eCogra
What we don’t like
  • Low daily withdrawal limit
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

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Yukon Gold Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://yukongold.casino
Established
2004
Licences
Kahnawake Gaming Commission, Alcohol and Gaming Commission of Ontario, UK Gambling Commission
Affiliate Program
Languages
English, French, German
Casino Type
Download, Instant Play, Live Casino, Mobile

General Information About Yukon Gold Casino

If you’re looking for online casino sites, check out Yukon Gold Casino. The gambling website has been open since 2004 and features licences from the Kahnawake Gaming Commission, the Alcohol and Gaming Commission of Ontario, and the UK Gambling Commission.

The site’s available in three different languages, and you must enter a lot of personal information upon registration and verify your account in order to be able to play.

Before you start chasing gold, our online casino review should help you learn about Yukon Gold Casinos, so read it carefully.

StallCation

Complaints

Read the complaints other players have left for Yukon Gold Casino. Learn more about complaints.

Show all complaints
Yukon Gold Casino - Withdrawals are delayed unnecessarily
I won on November 21, and I’ve always played at Yukon Gold Casino. In the past, I’ve received my winnings smoothly and without any issues. However, this time, it’s already December 9, 2025, and I still haven’t received my winnings, even though I have already submitted all the required documents.

After playing here for years, this is the first time they’ve asked me for additional verification documents. They’ve been replying occasionally, but each time they seem to shift the blame for the delay instead of resolving the issue. As loyal customers, we deserve to be treated fairly and valued — especially when we have spent much more money losing than winning.

I’ve sent multiple follow-up emails, yet I still haven’t received a proper update or resolution. It’s very frustrating that when depositing money, there are no verification requirements, but when it comes to withdrawing, the process suddenly becomes complicated and full of document requests.

If verification is truly necessary, it should be done during account creation — not after a player wins. This system appears to favor the casino, as deposited funds are accepted instantly while withdrawals are delayed unnecessarily. They promise responses within five days, but customers just end up going in circles. If you don’t have patience to keep following up, your winnings could remain stuck indefinitely.

As a long-time customer, I sincerely hope Yukon Gold Casino will address this issue promptly and improve their verification and payout process to ensure fair and timely treatment for all players
staus Resolved
$1850
Yukon Gold Casino - Winnings have gone missing

My winnings of $800 was released from Yukon gold on the 5th of June 2023. It is now 21st of June 2023 and they can't seem to locate my winnings. I have been trying to get some sort of an explanation as to what, where, or when my money or where it could possibly bea, as I live in new Zealand and I have already spoken with the international payments team there with my Westpac bank and they confirmed that it should have shown up a long time ago and that it had to be Yukon casinos banking side. So I relayed what I was told back to the casino and they can't actually give me any information what so ever. They keep saying that they will be in touch with me by the end of the week, well for two weeks from the 5th of June I was getting told I had to wait out the 6-10 days and then they can escalate the were abouts of my winnings, so wait out the full two weeks because u count the weekends it's a full two weeks may be a bit more. So 10 days is now up and now they are telling me I have to wait till the end of the week Friday.

I know the processing team and etc don't work weekends so this will mean I got to wait till Monday won't I if that have no answers for me, and so my point is how long are they allowed to keep us waiting by law.

I also have today's transcripts of my live chat conversation also. All I want to know is were is my winnings because I haven't got any issues as to verification, email, miss spelling error of any sort, so why the delay.

staus Resolved
$800

Complaint Statistics

Resolved 12
Avg. Amount $ 2,392
Avg. Complaint Duration 9 days
Avg. Response Time 1 day

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Player rating
4.9/10 36 reviews

Top reviews from our players

There are occassions when you are winning at many games, maybe not a great deal of money, but enough to be entertaining. Bonus opportunities are good and you do have the option to opt out if not interested.

If you have a concern or issue contacting any Casino Rep never validates anything, you are always wrong. You are encouraged to reach out but when you do, responses are slower and slower. When you make a withdrawal and are waiting the 48hrs for the funds to be sent, any amount you withdraw for play from that amount seems to reset the 48hr waiting period, in hope that you will continue to use these winnings to gamble back and reduce your winnings.

Instant E-transfer is not instant. When the system is busy your funds which are in fact instantly transferred by your bank to their service provider too often never make it to your Casino account for instant play due to high volume demand. Instead your money is auto deposited to the providers account and you wait for up to 48 business hrs to receive a refund via etransfer back to you.

Eg Friday deposit is not refunded to you until Tuesday following accompanied by emails suggesting you did not follow procedure.

Do not expect support from the Casino to help correct this issue. As a player I watch as Jackpots grow and grow, currently fast approaching 18 million and my winnings near zero for weeks. Without winnings there is no fun or entertainment, with negative customer support just discouragement. Not entertaining, just upsetting and not worth wasting your time or money.

Great bonuses on the site, and it seems like if you win and you still have a bonus you can still cash out money without having to keep playing and playing.
I like the odds at the site, not sure what the payout is, but some games pay out lot and some games pay outs are low.
Play and set limits. If you keep losing on one slot, play another slot and know your limit.

I really don't like holding the cash out. If you make a deposit, it is instant. If you want your money out, you have to wait.
2 business day's for a hold, and you can cash out and change your mind at any moment. Those 2 business days don't include weekend and holiday's, so if you cash out on Saturday, you need to wait until Monday, and Tuesday for the hold. Once the hold is gone usually the money is in the bank 2 more days later, but it seems much later than that. I wish they would speed up their cash out process.

Inactive user
8/10

Great place to play, start off small and bank coins and hope for the luck to come your way. Like every other casino you win some you lose some. Pay rate are great on some but not on all be watchful of which games are better.

Game bonuses seem very old and not very interactive as some other game out there, the promotions some the time have very specific tasks to do before you are eligible, so read the fine prints and understand what you must do to get match offers.

Yukon Gold offer good quality games and I like the layout of their website. I've never had any issues with buffering or games crashing. Some of the bonuses are good, particularly the first deposit bonus.

Their wagering requirements are far too large and of the few times I've dealt with their agent I did not find them to be very helpful towards me. They take far too long to deal with issues and when they get around to it its usually to an unsatisfactory resolution.

Hi GLS Thanks for the feedback. Could you please contact me directly about the issue you had with support so I can ensure further training is being given. In regards to the 200x wagering requirements, players can withdraw their cash balance at any time by forfeiting the bonus balance. Also, any bets you make will come from both cash and bonus balances relative to the ratios received. For example, if a player has received a 100% match bonus, each bet will consist of 50% cash money and 50% bonus money. This also means that any winnings will go back into each account in the same ratio. A real example: Player deposits $100, gets $100 bonus. Placing bets of $5, $2.50 will come out of cash balance and $2.50 will come out of bonus balance (previously each bet used cash first, then bonus once cash was gone). If a player wins $1000 from this bet, $500 will go into cash balance and $500 will go into bonus balance. The player can now forfeit the bonus balance to withdraw their remaining cash balance plus the $500 win without completing any further wagering. Previously the winnings would go back into bonus balance and the player would have to complete the full wagering requirements before being able to withdraw meaning higher chance of busting out. I hope this fact changes your mind about the WR.

user avatar

Yukon Golds site runs well and some of the games are very good. Graphics on the site are acceptable and the games don't lag. They offer fairly regular bonuses too.

They have awful customer service and they seem to enjoy frustrating customers looking for answers to delays in payouts. Their wagering requirements are the worst of any casino ever - 200x wagering! They really do not value their customers at all.

Thanks for the feedback regarding support. Would you mind contacting me directly with details regarding this so I can ensure further training is provided. In regards to the 200x wagering requirements, players can withdraw their cash balance at any time by forfeiting the bonus balance. Also, any bets you make will come from both cash and bonus balances relative to the ratios received. For example, if a player has received a 100% match bonus, each bet will consist of 50% cash money and 50% bonus money. This also means that any winnings will go back into each account in the same ratio. A real example: Player deposits $100, gets $100 bonus. Placing bets of $5, $2.50 will come out of cash balance and $2.50 will come out of bonus balance (previously each bet used cash first, then bonus once cash was gone). If a player wins $1000 from this bet, $500 will go into cash balance and $500 will go into bonus balance. The player can now forfeit the bonus balance to withdraw their remaining cash balance plus the $500 win without completing any further wagering. Previously the winnings would go back into bonus balance and the player would have to complete the full wagering requirements before being able to withdraw meaning higher chance of busting out. I hope this fact changes your mind about the WR.

user avatar

Very good casino, you will win here... I have played at many casino's and I always go back to the Casino Rewards group as you can get a fair chance to win very big pots. Cash out is very reliable, you will receive your winnings with no hassle. Games are great.

Nothing really, they have always been good to me and I recommend this casino. I have played at many others, nothing rivals this group for fairness, reliable cash outs and a lot of good games. Only issue I have is with the Casino Rewards VIP and bonus spins...otherwise enjoy the play!

Inactive user
1/10

Some good games, lots of the ones I like. I like that it's mobile friendly too. They have good bonuses and the wagering is not the worst I've seen. The graphics are also acceptable

The customer service is very poor, particularly from risk management. They seem to find any reason to delay an inevitable payout and do not respond to emails until it suits them. Often when they do, they completely ignore your queries and give a robotic, scrip like answer.

Game are fun, enjoyable and all around exciting. Cant complain about those.

That u can not with draw your funds if u have bonus credits, and they should use the bonus credits first before touching my money.

Hi player You are not obliged to take a bonus. You can ask to have it removed if you do not wish to satisfy the associated wagering requirements. The terms you agreed to: https://www.yukongoldcasino.eu/en/terms/ Sign Up Offer Terms and Conditions Deposit Bonus Promotion 5.Your deposit may be cashed-in, providing any minimum bet requirements associated with redeemed bonuses have been satisfied. Bonus Account Terms and Conditions 7.In some cases, for any wagers made, the wager is deducted from the Player's cash account. If there is no cash available, then the wager is deducted from the bonus account. This effectively means that funds in the Player's bonus account are only played if there is no cash balance. In other circumstances, for any wagers made, the wager is deducted from the Player's deposit and bonus accounts in the ratio equivalent to the total deposit balance and bonus balance. Winnings will be re-distributed back to the deposit and bonus accounts using the same ratio.

user avatar

The games are fun and new the win rate is high but nothing to be earned since withdrawal methods did not work...

The withdrawal methods are very slow, and finally they might not work as it was my case and I jad to spend all my winnings and leave casino for good.

Support did not really help in anything... knowing that the cards I used for deposit were the same I tried to use for withdrawal.

Hi player Unfortunately some banks do not allow us to send withdrawals back to the card. It would be helpful to know how support was not able to help - please forward me your account number to [email protected] so I can look into it.

user avatar

The games are fun and exciting. But no differant than any other on line casino sites out there.

They DELAY as long as possible in order for payment. 1ST there is a 48 hour security check (which is totally nonsence) I was being misleading when talking to there so call support team in which I had spoken to at least 6 of them who had all informed me there would be no issues for withdrawal to go back to the prepaid visa card, All said after 48 hours of security check it would take another 2 to 3 business days for transactions, they told me later that the money cannot go back to the prepaid visa card and I had to do other alternatives to get money out which involves me giving out a lot of personal information in which I am not comfortable to do. This is why I use a prepaid visa card. I will be leaving the money in the casino and play till I lose it all rather than give up anymore personal information and will eventually close my account with this site as they had misinformed me on more than 5 occasion that it would be no issues to have the withdrawal to go back to prepaid visa card. Please do not deposit at Yukon Gold Casino as they will find some reason to delay when you want to withdrawal funds.

Hi player When you registered an account at the casino, you agreed to the terms and conditions, including those listed below. https://www.yukongoldcasino.eu/en/terms/ 6. Payment Details / Withdrawals viii. Due to e-commerce and online gaming regulations and also requirements by the Financial Action Task Force (FATF), Yukon Gold Casino reserves the right to conduct a security review and may require you to provide such security documents that the Casino deems necessary in order to maintain our high levels of customer protection and security. In the event of failure to comply with such security requests, Yukon Gold Casino reserves the right to void any winnings on your account and/or restrict further purchases and withdrawals and/or lock the account. 7.Authorisation Procedure i. Yukon Gold Casino reserves the right to ask Players for verification documents following deposits and/or prior to executing a withdrawal. Should it be deemed necessary the casino may also require these documents to be certified by a registered Notary. This includes, but is not limited to: a.a copy of the card in question showing the card holder name, or evidence of the deposit method used (if applicable) b.a copy of photographic identification documents; such as a Passport, Driver’s License or government-issued identity card c.documents confirming residence, such as a bank statement or utility bill, no older than 3 months Banking and Withdrawals Terms and Conditions include: 2. Withdrawn funds will be held in pending for 2 working days, during which time you may reverse the withdrawal in order to continue playing at Yukon Gold Casino. As for the chat agents telling you that you could withdraw to your card - without seeing those chats it's impossible for me to say whether or not you were given the correct information. I will however ask a supervisor to give more training to the support regarding prepaid cards. Cheers

user avatar

Yukon Gold Casino News

Read all news about Yukon Gold Casino, check for updates and stay tuned for exclusive bonuses.

Lucky Player Smashes Mega Moolah Jackpot of CA$4,7M at Yukon Gold Casino
Big Win Lucky Player Smashes Mega Moolah Jackpot of CA$4,7M at Yukon Gold Casino

Not everyone's born under a lucky star, but those who are should definitely try their luck on games like Mega Moolah slot! Why? Because maybe you’ll have luck on your side, just like this Yukon Gold Casino player from Canada has! Playing Mega Moolah slot powered by Microgaming software, the still-unnamed winner took home the astonishing CA$4,746,748.54! Wake Me Up When September… Wins?It was on 5th September 2019 that the player landed a life-changing jackpot of CA$4,746,748.54! Could it be that September is the next in line to take the throne as the happiest month to win at Mega Moolah slot? Possibly!The still-unnamed winner took home the astonishing CA$4,746,748.54! With the fact that September has generally been a very slow month for Mega Moolah slot jackpots over the years, this Yukon Gold Casino jackpot of CA$4,746,748.54 in September sure surprised everyone around. What is more, this lucky punter landed their jackpot on the 5th, making them the first player to score on this date. So far, September wins have been on the 6th, 25th and 28th of the month.Cash for Everyone, No DoubtYou'd think that winning CA$4,746,748.54 meant wiping Mega Moolah slot out, but things are a little different. Apparently, just after the jackpot win was confirmed, Mega Moolah slot jackpot reset back to around 1.8 million, leaving plenty of cha-chings for someone else to score! The stats suggest our lucky winner has been playing the original Mega Moolah slot when they won the jackpot. Wining Is the New Black The year 2019 sure was (or still is) one of the best years for Mega Moolah slot players. This latest jackpot is the second consecutive month of jackpot wins in 2019, with eight wins total (this one included). According to these stats, 2019 is the second-most successful year for Mega Moolah slot jackpot players, with seven wins achieved back in 2018.Mega Moolah jackpot was confirmed to have happened around 04.00 UTCSince we're mid-September, you still have time to try your luck at your favourite online casino and see if you'll be 9th player to win Mega Moolah jackpot in 2019!Canada and Mega Moolah Slot Sitting in a TreeAlthough it hasn't been confirmed whether the latest jackpot winner is from Canada, the fact they took the prize in Canadian dollars pretty much implies it. Canadian players have had an incredible run of good fortune when it comes to playing Mega Moolah slot, earning 42,228,633.73 in jackpot prizes alone during 2019! The sum of Canadian jackpot wins on Mega Moolah slot is CA$113,732,388.43 in total!However, it wasn't always rainbows and butterflies for Canadian players; up until June 2014, there were no jackpots in Canada on Mega Moolah slot. Today, the sum of Canadian jackpot wins on Mega Moolah slot is CA$113,732,388.43 in total.Play It WheneverThe latest Mega Moolah slot jackpot was confirmed to have happened around 04.00 UTC, making it the first win at this hour of the day. Since all other hours have seen a number of wins, there is only one period of time, 10am to 11am, that still hasn't recorded Mega Moolah slot jackpot. Live and spin till you win, right?

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