Ybets Casino

Dear AskGamblers Team,

I would like to file a complaint against Ybets Casino regarding an unresolved verification process and withheld winnings.

On December 17, 2025, I made a deposit at Ybets and subsequently won $5,000. Two days later, on December 19, Ybets requested a copy of my ID and a selfie holding my ID with their website visible in the background. I promptly complied with this request.

On December 26, I was informed that the selfie I had provided did not meet their quality requirements, and they asked me to submit a new one with better clarity. I provided the requested selfie on December 30, 2025, fulfilling all their instructions accurately.

Since then, Ybets has stopped responding. I sent a follow-up email on January 7, 2026, asking for an update regarding my verification status and withdrawal, but I have received no reply. My account remains unverified, and I am unable to withdraw my $5,000 winnings.

I have complied with every verification requirement and acted promptly throughout the process. However, Ybets has failed to communicate or process my verification within a reasonable timeframe. Their silence has effectively locked my funds on the site, and I am concerned they are deliberately delaying or withholding my withdrawal.

I kindly ask AskGamblers to contact Ybets on my behalf to expedite my account verification and ensure that my $5,000 winnings are paid out.

Thank you for your assistance.

Best regards,

< personal information removed >

Hello,

I am submitting this complaint regarding delayed withdrawals at Ybets Casino.

My account has been fully verified. All requested KYC documents were submitted and approved a long time ago.

On December 28 i requested a withdrawal for 500 Euros, and according to Ybets Casino’s website, withdrawals are processed within 24–72 hours. This timeframe has now passed, but the withdrawal is still marked as “Processing,” and no payment has been received. I have contacted live chat multiple times. Each time, I was informed that I would get my funds shortly. I even sent them an email, and the answer that I got on 31/12 was this

"We would like to inform you that your withdrawal in the amount of 500 EUR is currently being processed.

Our withdrawal procedures are designed to handle requests instantly or within 24 to 72 hours in most cases. While occasional delays can arise due to standard processing times in the payment provider's system, we see no issues with your current requests."

I kindly ask for assistance in receiving my Withdrawal without further delays.

Thanks in advance

I am filing this complaint regarding a withdrawal issue with Ybets Casino. (https://ybets.net/)

I requested a withdrawal on November 28, 2025. Shortly after submitting the request, I was told that I had to complete the KYC verification process. I completed all required verification steps as instructed. However, since then, my withdrawal has remained pending, and I have not received any further communication from the casino.

I have contacted Ybets support multiple times via live chat. Each time, I was told to contact support via email. Unfortunately, all of my emails have gone unanswered for weeks. There has been no update, no confirmation about my verification, and no information about when my withdrawal will be processed.

I have made several attempts to resolve this issue directly with the casino, but they are completely unresponsive. Therefore, I am submitting this complaint to AskGamblers in the hope that your team can help me get a response and receive my funds.

Requested withdrawal date: November 28, 2025

KYC completed: December 2, 2025

Current status: No response from casino, withdrawal not processed

Thank you for your assistance.

BR,

(ybets User957214753)

I tried to withdraw a total of 500 euros from Ybets.

What happened was that their support team kept cancelling my withdrawals.

The first email from support:

"passed it on to the finance department to speed it up.."

The second:

"I completely understand how disheartening this situation must feel, especially after the time you’ve already waited. I want to assure you that your case is a priorit"

"Dear Player!

We apologize for the inconvenience.

Our colleagues from the Finance Department have informed us that in order to speed up your withdrawal, they recommend using a different method.

Thank you for your understanding.

Kind regards,

Yuudji

Ybets Support Team"

What they then did was cancel the withdrawal to Revolut first, saying it didn’t work – then I tried Jeton as a payout method – that didn’t work either – then I tried sending it directly to my IBAN account – that didn’t work either. After that, they disappeared completely, and customer support stopped responding altogether.

I checked Trustpilot and realized it’s a scam site…

Then they shut down my account entirely, and I never received my 500 euros.

Tried to withdraw funds on 25.9.2025, and it was rejected.

I was asked to do verification and sent Ybets documents. Ybets wanted more documents, and I sent exactly the ones asked for on 7.10.2025.

Ybets never replied or verified my account. I asked for a follow-up, but Ybets completely ignored my email.

I have over 2000€ stuck on my Ybets casino account because they will not verify my account and ignore my emails.

I feel scammed and cannot recommend anyone playing at this casino.